AMACOM’s Best-Selling Knock Your Socks Off Service Series—Over 500,000 copies sold!

Ron Zemke shook up the service industry with his best-selling books on delivering and managing Knock Your Socks Off Service. Check out the whole collection of Knock Your Socks Off titles—Make sure your customer service and sales staffs have all the ammunition they need to get customers and keep them happy with the best service possible!

The Classic Knock Your Socks Off Customer Service Titles:

101 Activities for Delivering Knock Your Socks Off Service

 101 Activities for Delivering Knock Your Socks Off Service

Authors: Ann Thomas, Jill Applegate
Pub Date: June 2009
Print Edition: $34.95
Print ISBN: 9780814414446
Page Count: 384
Format: Paper or Softback
e-Book ISBN: 9780814414453

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Buy the book thru Barnes and Noble. Buy the book thru AMAZON. Buy the book thru indiebound. Buy the eBook.
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Delivering Knock Your Socks Off Service

 Delivering Knock Your Socks Off Service

Author: Performance Research Associates
Pub Date: October 2011
Print Edition: $18.95
Print ISBN: 9780814417553
Format: Paper or Softback
Edition: Fifth Edition
e-Book ISBN: 9780814417560

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Buy the book thru Barnes and Noble. Buy the book thru AMAZON. Buy the book thru indiebound. Buy the eBook.
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Knock Your Socks Off Service Recovery

 Knock Your Socks Off Service Recovery

Authors: Ron Zemke, Chip R. Bell
Pub Date: May 2000
Print Edition: $17.95
Print ISBN: 9780814470848
Page Count: 224
Format: Paper or Softback
e-Book ISBN: 9780814425848

Buy the book:

Buy the book thru Barnes and Noble. Buy the book thru AMAZON. Buy the book thru indiebound. Buy the eBook.
See other vendors.

Coaching Knock Your Socks Off Service

 Coaching Knock Your Socks Off Service

Authors: Ron Zemke, Kristin Anderson
Pub Date: October 1996
Print Edition: $18.95
Print ISBN: 9780814479353
Page Count: 176
Format: Paper or Softback
e-Book ISBN: 9780814415818

Buy the book:

Buy the book thru Barnes and Noble. Buy the book thru AMAZON. Buy the book thru indiebound. Buy the eBook.
See other vendors.

…And How to Knock Your Socks Off Sales!

Knock Your Socks Off Selling

Knock Your Socks Off Selling

Authors:Jeffrey Gitomer, Ron Zemke
Pub Date: 1999
Your Price: $17.95
ISBN: 9780814470305
Format: Paper or Softback

Knock Your Socks Off Prospecting

Knock Your Socks Off Prospecting

Authors:William "Skip" Miller, Ron Zemke
Pub Date: 2005
Your Price: $16.95
ISBN: 9780814472859
Format: Paper or Softback

Here’s what business leaders say about the books in this series

"This remarkable book (Tales of Knock Your Socks Off Service) models the kind of world-class service necessary to stay competitive in today’s ever-expanding marketplace. Stories found in these pages exemplify the kind of second-mile effort we all recognize and appreciate in everyday circumstances."

—Dr. Stephen R. Covey, #1 best-selling author of The 7 Habits of Highly Effective People "

"Connellan and Zemke are both winners. So is Sustaining Knock Your Socks Off Service. It’s easy to read and chock full of good information about today’s competitive edge—customer service."—Ken Blanchard, Co-author The One Minute Manager

"Tales of Knock Your Socks Off Service is an easy-reading litany of compelling stories from exemplars in service-related fields. A must-read for anyone striving for excellence in service to others. "—Kathy J. Pettit, Director of Customers, Southwest Airlines

"If you are in the service business or offer a service element as part of your product, this should be required reading for you. There are great examples plus specific road maps that will assist you in continually delivering total service quality to your customers."—Gerald F. O’Connell, President, Image Systems International

"If you want to understand the secrets of success in our service economy, read these stories (Tales of Knock Your Socks Off Service). If you are personally involved in giving great service, read and be inspired. The rewards are many to those who serve!"—Cheryl A. Bachelder, Executive Vice President, Domino’s Pizza, Inc.

Be sure that your company can "Knock the Sox" Off Customers.
Get copies for all your customer service & sales staffs. Check out our multiple copy discounts! Contact AMACOM’s Special Sales Department today.