Customer Service Books

Click on any of the titles below for more information.

The Real-Time Contact Center

The Real-Time Contact Center

Author: Donna Fluss
Pub Date: August 2005
Print Edition: $27.95
Print ISBN: 9780814414439
Page Count: 208
Format: Paper or Softback
e-Book ISBN: 9780814429082

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Secret Service

 Secret Service

Author: John R. DiJulius
Pub Date: January 2003
Print Edition: $17.95
Print ISBN: 9780814471715
Page Count: 208
Format: Paper or Softback
e-Book ISBN: 9780814426975

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Strategic Customer Service

 Strategic Customer Service

Author: John A. Goodman
Pub Date: May 2009
Print Edition: $24.95
Print ISBN: 9780814413333
Page Count: 272
Format: Hardback
e-Book ISBN: 9780814413340

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What Customers Crave

 What Customers Crave

Author: Nicholas J. Webb
Pub Date: October 2016
Print Edition: $25.00
Print ISBN: 9780814437810
Page Count: 256
Format: Hardback
e-Book ISBN: 9780814437827

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What to Say to a Porcupine

 What to Say to a Porcupine

Author: Richard S. Gallagher
Pub Date: June 2008
Print Edition: $12.95
Print ISBN: 9780814416792
Page Count: 128
Format: Paper or Softback
e-Book ISBN: 9780814410561

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Win the Customer

 Win the Customer

Author: Flavio Martins
Pub Date: September 2015
Print Edition: $21.95
Print ISBN: 9780814436240
Page Count: 240
Format: Hardback
e-Book ISBN: 9780814436257

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Winning Behavior

 Winning Behavior

Authors: Terry R. Bacon, David G. Pugh
Pub Date: July 2003
Print Edition: $27.95
Print ISBN: 9780814413678
Page Count: 368
Format: Paper or Softback
e-Book ISBN: 9780814427231

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