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Customer Service Books
Click on any of the titles below for more information.
101 Activities for Delivering Knock Your Socks Off Service
Authors: Ann Thomas, Jill Applegate
Pub Date: June 2009
Your Price: $34.95
ISBN: 9780814414446
Page Count: 384
Format: Paper or Softback
All Customers Are Irrational
Author: William J. Cusick
Pub Date: July 2009
Your Price: $24.95
ISBN: 9780814414217
Page Count: 240
Format: Hardback
Award Winning Customer Service
Author: Renee Evenson
Pub Date: September 2007
Your Price: $17.95
ISBN: 9780814474549
Page Count: 256
Format: Paper or Softback
The Behavioral Advantage
Authors: Terry R. Bacon, David G. Pugh
Pub Date: May 2004
Your Price: $25.00
ISBN: 9780814416709
Page Count: 320
Format: Paper or Softback
Coaching Knock Your Socks Off Service
Authors: Ron Zemke, Kristin Anderson
Pub Date: October 1996
Your Price: $18.95
ISBN: 9780814479353
Page Count: 176
Format: Paper or Softback
The Customer Service Activity Book
Authors: Darryl S. Doane, Rose D. Sloat
Pub Date: May 2005
Your Price: $34.95
ISBN: 9780814433355
Page Count: 304
Format: Paper or Softback
Customer Service Management Training 101
Author: Renee Evenson
Pub Date: September 2011
Your Price: $24.00
ISBN: 9780814417157
Page Count: 224
Format: Paper or Softback
The Customer Service Survival Kit
Author: Richard S. Gallagher
Pub Date: March 2013
Your Price: $17.95
ISBN: 9780814431832
Page Count: 208
Format: Paper or Softback
Customer Service Training 101
Author: Renee Evenson
Pub Date: October 2010
Your Price: $22.95
ISBN: 9780814416419
Page Count: 224
Format: Paper or Softback
Edition: Second Edition
Delight Your Customers
Author: Steve Curtin
Pub Date: June 2013
Your Price: $17.95
ISBN: 9780814432808
Page Count: 208
Format: Paper or Softback
Delivering Knock Your Socks Off Service
Author: Performance Research Associates
Pub Date: October 2011
Your Price: $18.95
ISBN: 9780814417553
Format: Paper or Softback
Edition: Fifth Edition
Exceptional Service, Exceptional Profit
Authors: Leonardo Inghilleri, Micah Solomon
Pub Date: April 2010
Your Price: $21.95
ISBN: 9780814415382
Format: Hardback
Great Customer Service on the Telephone
Author: Kristin Anderson
Pub Date: November 1992
Your Price: $10.95
ISBN: 9780814477953
Page Count: 96
Format: Paper or Softback
High-Tech, High-Touch Customer Service
Author: Micah Solomon
Pub Date: May 2012
Your Price: $23.00
ISBN: 9780814417904
Page Count: 208
Format: Hardback
The Kindness Revolution
Author: Ed Horrell
Pub Date: August 2006
Your Price: $23.00
ISBN: 9780814473078
Page Count: 208
Format: Hardback
Knock Your Socks Off Service Recovery
Authors: Ron Zemke, Chip R. Bell
Pub Date: May 2000
Your Price: $17.95
ISBN: 9780814470848
Page Count: 224
Format: Paper or Softback
The Loyalty Advantage
Author: Dianne Michonski Durkin
Pub Date: April 2005
Your Price: $24.95
ISBN: 9780814415771
Page Count: 240
Format: Paper or Softback
Managing Knock Your Socks Off Service
Authors: Chip R. Bell, Ron Zemke
Pub Date: May 2013
Your Price: $18.95
ISBN: 9780814432044
Page Count: 256
Format: Paper or Softback
Edition: Third Edition
Powerful Phrases for Effective Customer Service
Author: Renee Evenson
Pub Date: September 2012
Your Price: $15.00
ISBN: 9780814420324
Format: Paper or Softback
The Real-Time Contact Center
Author: Donna Fluss
Pub Date: August 2005
Your Price: $27.95
ISBN: 9780814414439
Page Count: 208
Format: Paper or Softback
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