Customer Service Books

Click on any of the titles below for more information.

101 Activities for Delivering Knock Your Socks Off Service

 101 Activities for Delivering Knock Your Socks Off Service

Authors: Ann Thomas, Jill Applegate
Pub Date: June 2009
Print Edition: $34.95
Print ISBN: 9780814414446
Page Count: 384
Format: Paper or Softback

Buy the book:

Award Winning Customer Service

 Award Winning Customer Service

Author: Renee Evenson
Pub Date: September 2007
Print Edition: $17.95
Print ISBN: 9780814474549
Page Count: 256
Format: Paper or Softback

Buy the book:


The Behavioral Advantage

The Behavioral Advantage

Authors: Terry R. Bacon, David G. Pugh
Pub Date: May 2004
Print Edition: $25.00
Print ISBN: 9780814416709
Page Count: 320
Format: Paper or Softback

Buy the book:

Coaching Knock Your Socks Off Service

 Coaching Knock Your Socks Off Service

Authors: Ron Zemke, Kristin Anderson
Pub Date: October 1996
Print Edition: $18.95
Print ISBN: 9780814479353
Page Count: 176
Format: Paper or Softback

Buy the book:


Customer Experience 3.0

 Customer Experience 3.0

Author: John A. Goodman
Pub Date: August 2014
Print Edition: $24.95
Print ISBN: 9780814433881
Page Count: 256
Format: Hardback

Buy the book:

The Customer Service Activity Book

The Customer Service Activity Book

Authors: Darryl S. Doane, Rose D. Sloat
Pub Date: May 2005
Print Edition: $34.95
Print ISBN: 9780814433355
Page Count: 304
Format: Paper or Softback

Buy the book:


Customer Service Management Training 101

 Customer Service Management Training 101

Author: Renee Evenson
Pub Date: September 2011
Print Edition: $24.00
Print ISBN: 9780814417157
Page Count: 224
Format: Paper or Softback

Buy the book:

The Customer Service Survival Kit

The Customer Service Survival Kit

Author: Richard S. Gallagher
Pub Date: March 2013
Print Edition: $17.95
Print ISBN: 9780814431832
Page Count: 208
Format: Paper or Softback

Buy the book:


Customer Service Training 101

 Customer Service Training 101

Author: Renee Evenson
Pub Date: October 2010
Print Edition: $22.95
Print ISBN: 9780814416419
Page Count: 224
Format: Paper or Softback
Edition: Second Edition
e-Book ISBN: 9780814416426

Buy the book:

Delight Your Customers

 Delight Your Customers

Author: Steve Curtin
Pub Date: June 2013
Print Edition: $17.95
Print ISBN: 9780814432808
Page Count: 208
Format: Paper or Softback

Buy the book:


Delivering Knock Your Socks Off Service

 Delivering Knock Your Socks Off Service

Author: Performance Research Associates
Pub Date: October 2011
Print Edition: $18.95
Print ISBN: 9780814417553
Format: Paper or Softback
Edition: Fifth Edition
e-Book ISBN: 9780814417560

Buy the book:

Exceptional Service, Exceptional Profit

 Exceptional Service, Exceptional Profit

Authors: Leonardo Inghilleri, Micah Solomon
Pub Date: April 2010
Print Edition: $21.95
Print ISBN: 9780814415382
Format: Hardback

Buy the book:


Great Customer Service on the Telephone

 Great Customer Service on the Telephone

Author: Kristin Anderson
Pub Date: November 1992
Print Edition: $10.95
Print ISBN: 9780814477953
Page Count: 96
Format: Paper or Softback

Buy the book:

High-Tech, High-Touch Customer Service

 High-Tech, High-Touch Customer Service

Author: Micah Solomon
Pub Date: May 2012
Print Edition: $23.00
Print ISBN: 9780814417904
Page Count: 208
Format: Hardback

Buy the book:


The Kindness Revolution

The Kindness Revolution

Author: Ed Horrell
Pub Date: August 2006
Print Edition: $23.00
Print ISBN: 9780814473078
Page Count: 208
Format: Hardback

Buy the book:

Knock Your Socks Off Service Recovery

 Knock Your Socks Off Service Recovery

Authors: Ron Zemke, Chip R. Bell
Pub Date: May 2000
Print Edition: $17.95
Print ISBN: 9780814470848
Page Count: 224
Format: Paper or Softback

Buy the book:


Managing Knock Your Socks Off Service

 Managing Knock Your Socks Off Service

Authors: Chip R. Bell, Ron Zemke
Pub Date: May 2013
Print Edition: $18.95
Print ISBN: 9780814432044
Page Count: 256
Format: Paper or Softback
Edition: Third Edition
e-Book ISBN: 9780814432051

Buy the book:

Powerful Phrases for Effective Customer Service

 Powerful Phrases for Effective Customer Service

Author: Renee Evenson
Pub Date: September 2012
Print Edition: $15.00
Print ISBN: 9780814420324
Format: Paper or Softback

Buy the book:


The Real-Time Contact Center

The Real-Time Contact Center

Author: Donna Fluss
Pub Date: August 2005
Print Edition: $27.95
Print ISBN: 9780814414439
Page Count: 208
Format: Paper or Softback

Buy the book:

Secret Service

 Secret Service

Author: John R. DiJulius
Pub Date: January 2003
Print Edition: $17.95
Print ISBN: 9780814471715
Page Count: 208
Format: Paper or Softback

Buy the book:



1 of 2 Pages  Next Page>
We Offer Great Quantity Discounts.