Table of Contents

Chapter 1: Questions Leaders Need to Ask Themselves

Chapter 2: Questions Leaders Need to Ask Customers

Chapter 3: Questions Leaders Need to Ask Employees about the Business

Chapter 4: Deeper Questions Leaders Need to Ask Employees

Chapter 5: Questions to Ask in Special Situations

Chapter 6: Questions Leaders Need to Answer

Chapter 7: Answers For Special Situations

Chapter 8: Simple, Tough Answers

Chapter 9: Final Questions

Appendix: Good Questions from Other Leaders