Power Etiquette

What You Don't Know Can Kill Your Career

 Power Etiquette

Author: Dana May Casperson
Pub Date: March 1999
Print Edition: $15.95
Print ISBN: 9780814479988
Page Count: 200
Format: Paper or Softback
e-Book ISBN: 9780585199023

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Overview

No-nonsense guidance to a crucial set of personal career skills.

"Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career?

Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense ""manners reference"" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as:

* telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more."

About the Author

DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.

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