Award Winning Customer Service
101 Ways to Guarantee Great Performance
Author: Renee Evenson
Pub Date: September 2007
Print Edition: $17.95
Print ISBN: 9780814474549
Page Count: 256
Format: Paper or Softback
e-Book ISBN: 9780814400609
Buy the book:
New Jersey CPA Magazine (January 2008)
“...the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book’s user-friendly format also makes it stand above other customer service reference books…Evenson peppers the book with quotes from actors to inspire performance, but it’s her plan that will really get you and your team to perform. Four Stars -- Instant Classic” -- New Jersey CPA Magazine
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