A Manager's Guide to Improving Workplace Performance

A Manager's Guide to Improving Workplace Performance

Author: Roger Chevalier
Pub Date: March 2007
Print Edition: $19.95
Print ISBN: 9780814474181
Page Count: 224
Format: Paper or Softback
e-Book ISBN: 9780814400531

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Table of Contents

Contents

Foreword by Marshall Goldsmith vii

Acknowledgments ix

Introduction 1

SECTION 1: DEVELOPING THE TEAM 5

Chapter 1: The Manager as Coach 7

Chapter 2: The Manager as Leader 23

Chapter 3: The Manager as Counselor 39

Chapter 4: Motivating Your Players 53

Chapter 5: Developing Teamwork 73

SECTION 2: IDENTIFYING AND REMOVING BARRIERS TO PERFORMANCE 87

Chapter 6: Defining the Performance Gap 89

Chapter 7: Identifying the Causes of Performance Problems 101

Chapter 8: A Performance-Assessment Case Study 117

Chapter 9: Selecting the Best Solutions 131

Chapter 10: Managing Change 143

Chapter 11: Evaluating the Results of Performance-Improvement

Initiatives 155

Chapter 12: The Manager as Change Agent: A Case Study 169

SECTION 3: SYNERGY 181

Chapter 13: Using All the Tools 183

Resources and Additional Reading 201

Index 205

About the Author 211

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