Resolving Conflicts on the Job

 Resolving Conflicts on the Job

Authors: Bill Withers, Jerry Wisinski
Pub Date: August 2007
Print Edition: $12.95
Print ISBN: 9780814474136
Page Count: 112
Format: Paper or Softback
e-Book ISBN: 9780814400937

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A quick resource for keeping and preserving harmony.

Conflict, misunderstandings, and contrary points of view are all a part of the workplace -- and employees who can’t effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. The book explains proven methods for resolving differences and suggests specific techniques that aid in:

* giving and receiving criticism

* handling disputes at different levels of an organization

* resolving disagreements within a team

* managing different personality types

Completely updated with a new chapter on keeping cool in a conflict and exercises to determine whether disagreements are constructive, this timeless guide will enable managers to lead their teams without starting an argument.

About the Authors

Bill Withers (Collingswood, NJ) is responsible for organizational development, training, and dispute resolution for R&B, Inc. He has consulted with and created innovative designs for client companies in the United States, South Africa, Canada, Russia, and China. He is the author of The Conflict and Communication Activity Book (0-8144-7167-6). Jerry Wisinksi (San Antonio, TX) is the author of Building a Partnership With Your Boss (0-8144-7013-0).

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