I Know It When I See It

A Modern Fable About Quality

 I Know It When I See It

Author: John Guaspari
Pub Date: February 2006
Print Edition: $9.95
Print ISBN: 9780814473931
Page Count: 96
Format: Paper or Softback
e-Book ISBN: 9780585040356

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Review Quotes

" ""This is truly an insightful, entertaining little story. Every manager who's ever wrestled with that abstract thing called 'quality' will, I'm sure, get quite a kick out of it.""

--J. Peter Grace, Chairman and CEO, W. R. Grace & Co.

""Penetrates right to the heart of the complex issues surrounding quality that all managers worry about. A delightful and provocative read.""

--Allan A. Kennedy, author of ""The Corporate Culture"""

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