The Kindness Revolution
The Company-wide Culture Shift That Inspires Phenomenal Customer Service
Author: Ed Horrell
Pub Date: August 2006
Print Edition: $23.00
Print ISBN: 9780814473078
Page Count: 208
e-Book ISBN: 9780814429563
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Table of Contents
1 Owning Your Customers
2 A Top-Down Commitment to Service
3 Employees on a Mission
4 Never on Sunday
5 Talking About Service . . . Every Day
6 When Customers Call In Sick
7 Extraordinary Employee Empowerment
8 Absolutely, Positively: The Pursuit of Perfection
9 A Place Where Kindness Grows
10 Kindness: Starting the Revolution
11 How to Eliminate Indifference in Your Workplace
12 The Quick Fix Won’t Work: How to Ensure Permanent Change
13 Are You Ready?
14 Ten Steps to an Extreme Corporate Makeover
15 Putting It Out There -- On the Net
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