The Kindness Revolution

The Company-wide Culture Shift That Inspires Phenomenal Customer Service

The Kindness Revolution

Author: Ed Horrell
Pub Date: August 2006
Print Edition: $23.00
Print ISBN: 9780814473078
Page Count: 208
Format: Hardback
e-Book ISBN: 9780814429563

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Table of Contents

"Preface

Introduction

1 Owning Your Customers

2 A Top-Down Commitment to Service

3 Employees on a Mission

4 Never on Sunday

5 Talking About Service . . . Every Day

6 When Customers Call In Sick

7 Extraordinary Employee Empowerment

8 Absolutely, Positively: The Pursuit of Perfection

9 A Place Where Kindness Grows

10 Kindness: Starting the Revolution

11 How to Eliminate Indifference in Your Workplace

12 The Quick Fix Won’t Work: How to Ensure Permanent Change

13 Are You Ready?

14 Ten Steps to an Extreme Corporate Makeover

15 Putting It Out There -- On the Net

16 Conclusions

Appendix

Index"

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