The Kindness Revolution
The Company-wide Culture Shift That Inspires Phenomenal Customer Service
Author: Ed Horrell
Pub Date: August 2006
Print Edition: $23.00
Print ISBN: 9780814473078
Page Count: 208
e-Book ISBN: 9780814429563
Buy the book:
"“Ed Horrell has captured the essence of values-based customer service in his book The Kindness Revolution. This is a must-read for any company interested in retaining both employees and customers.” -- Dan Cathy, President and Chief Operating Officer, Chick-fil-A, Inc.
“We have enjoyed working with Ed Horrell at Graceland. His ideas have definitely made a difference. The Kindness Revolution is real!”
-- Jack Soden, CEO, Elvis Presley Enterprises, Inc.
""Illuminating and absorbing, The Kindness Revolution is a book that explores how American Business lost its preeminence in delivering first-rate customer service and what successful companies are doing to recapture the hearts and minds of consumers.
The Kindness Revolution is a must-read for any company that is earnest in winning over customers and keeping them for life!
Vive la Revolution!""
-- Jeffrey Chernoff, President, Consumers’ Choice Award"
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