The Kindness Revolution

The Company-wide Culture Shift That Inspires Phenomenal Customer Service

The Kindness Revolution

Author: Ed Horrell
Pub Date: August 2006
Print Edition: $23.00
Print ISBN: 9780814473078
Page Count: 208
Format: Hardback
e-Book ISBN: 9780814429563

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Advance Praise

"“Ed Horrell has captured the essence of values-based customer service in his book The Kindness Revolution. This is a must-read for any company interested in retaining both employees and customers.” -- Dan Cathy, President and Chief Operating Officer, Chick-fil-A, Inc.

“We have enjoyed working with Ed Horrell at Graceland. His ideas have definitely made a difference. The Kindness Revolution is real!”

-- Jack Soden, CEO, Elvis Presley Enterprises, Inc.

""Illuminating and absorbing, The Kindness Revolution is a book that explores how American Business lost its preeminence in delivering first-rate customer service and what successful companies are doing to recapture the hearts and minds of consumers.

The Kindness Revolution is a must-read for any company that is earnest in winning over customers and keeping them for life!

Vive la Revolution!""

-- Jeffrey Chernoff, President, Consumers’ Choice Award"

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