Secret Service

Hidden Systems That Deliver Unforgettable Customer Service

 Secret Service

Author: John R. DiJulius
Pub Date: January 2003
Print Edition: $17.95
Print ISBN: 9780814471715
Page Count: 208
Format: Paper or Softback
e-Book ISBN: 9780814426975

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Table of Contents

"Chapter 1: The John Robert’s Story

Chapter 2: Secret Service Systems

Chapter 3: Secret Service at Work

Chapter 4: Your Front Line Is Your Bottom Line

Chapter 5: What Are We Really Selling?

Chapter 6: Drill for Oil in Your Own Backyard

Chapter 7: Create Passionate Team Members

Chapter 8: An Opportunity To Be a Hero

Chapter 9: Enhancing the Quality of Lives Around Us

Chapter 10: E-nough"

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