Hidden Systems That Deliver Unforgettable Customer Service
Author: John R. DiJulius
Pub Date: January 2003
Print Edition: $17.95
Print ISBN: 9780814471715
Page Count: 208
Format: Paper or Softback
e-Book ISBN: 9780814426975
Buy the book:
Table of Contents
"Chapter 1: The John Robert’s Story
Chapter 2: Secret Service Systems
Chapter 3: Secret Service at Work
Chapter 4: Your Front Line Is Your Bottom Line
Chapter 5: What Are We Really Selling?
Chapter 6: Drill for Oil in Your Own Backyard
Chapter 7: Create Passionate Team Members
Chapter 8: An Opportunity To Be a Hero
Chapter 9: Enhancing the Quality of Lives Around Us
Chapter 10: E-nough"
Search the full text of this book
Search Full Text of
For single copy purchases of any AMACOM title, you can connect directly to the online retailer of your choice, from the list below, to buy the title you have selected. Most of our links will take you directly to that title on the site, making your shopping experience easier. You can also visit your local retailer, and if the book is not on their shelves they can special order it for you.
Retailers: Please contact us to change or add a listing.
Buying in Bulk?
We have very competitive discounts starting at 5 copies, as well as personal service, for bulk orders. Simply contact our Special Sales Department. Call 800-250-5308 or 212-903-8420 and ask for Special Sales. You can also email: SpecSlsWeb@amanet.org