Be Your Customer's Hero
Real-World Tips & Techniques for the Service Front Lines
Author: Adam Toporek
Pub Date: April 2015
Print Edition: $17.95
Print ISBN: 9780814449059
Page Count: 256
Format: Paper or Softback
e-Book ISBN: 9780814449066
Buy the book:
”… this very useful handbook for service providers… teaches employees how to treat customers with respect and put them first… features clear, memorable examples. Toporek paints a rich, vivid picture of exactly what to do… coins the term “Hero-Class customer service” and then he shows you just how to achieve it.” --getAbstract
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