High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce

 High-Tech, High-Touch Customer Service

Author: Micah Solomon
Pub Date: May 2012
Print Edition: $18.95
Print ISBN: 9780814439319
Page Count: 208
Format: Paper or Softback
e-Book ISBN: 9780814417911

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Advance Praise for High-Tech, High-Touch Customer Service:

“In a world of mind-numbing choices and little loyalty, Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it’s good business.”

— Seth Godin, bestselling author of Purple Cow and Linchpin

“Micah Solomon takes on one of the stickiest questions in business today—how to navigate the ever-changing landscape of technology without losing the soul of the cus­tomer experience—and explains it with great savvy. High-Tech, High-Touch Customer Service is a must read for anyone serious about great service in the digital age.”

— Jay Coldren, Vice President, Lifestyle Brands, Marriott International

“To create a personal connection in today’s fast-paced environment businesses must listen and respond at the speed of light—and create a culture built on service. Solomon illustrates how to anticipate customer expectations and deliver a memorable experience every time.”

— Ray Davis, President and CEO, Umpqua Bank

“Clearly the best book on customer service management written in the last decade.”

— Professor Frank Allen Philpot, George Mason University School of Management

“Micah Solomon’s brilliantly written and often belly-laugh humorous High-Tech, High-Touch Customer Service will show you how to embrace the new era of round the clock customer feedback and thrive in business for years to come.”

— Brian Schoenbaechler, President and Managing Partner, Integracore

“In my world of not-for-profits, there is almost nothing more important than building constituent loyalty and retention of donors. Micah Solomon’s methodology and wisdom are the true expert guidance that’s needed to make this a reality.”

— Jann Schultz, Director of Donor Relations, Operation Smile

“Micah Solomon’s pedigree as an entrepreneur, marketer, and customer service strategist is clear. In High-Tech, High-Touch Customer Service, Solomon, better than anybody else I’ve seen, illustrates how to achieve a level of customer engagement that makes an organization thrive in our era of tech enabled business success.”

— Jonathan Feldman, Contributing Editor, Information Week

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