High-Tech, High-Touch Customer Service
Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Author: Micah Solomon
Pub Date: May 2012
Print Edition: $18.95
Print ISBN: 9780814439319
Page Count: 208
Format: Paper or Softback
e-Book ISBN: 9780814417911
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Small Business Trends 10 Best Strategy Books 2013
About the Author
MICAH SOLOMON (Seattle, WA) has been named by the Financial Post as “a new guru of customer service excellence.” He is a top keynote speaker and consultant on customer service issues, the customer experience, and company culture. A successful entrepreneur, he coauthored the bestselling Exceptional Service, Exceptional Profit. His expertise has been featured in FastCompany, Inc. Magazine, Bloomberg BusinessWeek, Forbes.com, NBC and ABC television programming, and elsewhere.
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