Supply Chain Excellence

A Handbook for Dramatic Improvement Using the SCOR Model

 Supply Chain Excellence

Authors: Peter Bolstorff, Robert Rosenbaum
Pub Date: December 2011
Print Edition: $45.00
Print ISBN: 9780814438466
Page Count: 304
Format: Hardback
Edition: Third Edition
e-Book ISBN: 9780814417720

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For any supply chain, misalignment—the failure of all elements to move as one—can mean poor service, high inventory, unexpected costs, constrained growth and profits, and a loss of market share. In a world that’s becoming more global, supply chain improvement is a more crucial skill than ever. Even if you operate a smaller business, having a proven, reliable system for keeping your supply chain running smoothly is essential if you want to keep up with the competition.

A hands-on guide to achieving operational superiority, Supply Chain Excellence shows you, step-by-step, how to adapt the field-tested processes of the Supply Chain Council in your own organization.

Thoroughly updated and now featuring examples from close to 100 projects, Supply Chain Excellence shows you how to:

• Gain internal support by educating employees and executives

• Put hard numbers to the financial value of change

• Conduct the proper competitive analysis to define business opportunity

• Align strategy, product flow, work flow, information flow, and system business requirements to focus on the right changes

• Maximize your use of existing technology

• Optimize Enterprise Resource Planning in your organization

• Streamline your process analysis effort and develop a sustainable supply chain scorecard

Now featuring a compressed project timeline conducive to global and small-business use—and guidance for applying SCOR processes in an SAP environment—the book includes SAP screen captures, sample deliverables, summaries of tasks, and key required executive behaviors, as well as helpful graphics and diagrams. Supply Chain Excellence gives you all the practical tools you need, whether you’re trying to improve the performance of an existing supply chain system or implement a new one.

Supply Chain Excellence has long been the go-to resource for doing supply chain right. Comprehensive, practical, and utterly up-to-date, the third edition is your passport to utilizing the supply chain strategies that have been proven to work time and time again.

PETER BOLSTORFF is President and CEO of SCE Limited (, which supports supply chain performance through education, coaching, and process expertise. An internationally recognized speaker, educator, consultant, and author, he is a former technical chair and two-term member of the Board of Directors with the Supply Chain Council and has been involved with the development of the SCOR model since its inception in 1996.

ROBERT ROSENBAUM is an award-winning journalist with a specialty in manufacturing and supply chain management, and founder and President of The MarketFarm, which specializes in leveraging technical content. A partner in Supply Chain Excellence Education, the training arm of SCE Limited, he was the founding editor of the former Supply Chain Technology News.

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