The Etiquette Edge

Modern Manners for Business Success

The Etiquette Edge

Author: Beverly Langford
Pub Date: August 2016
Print Edition: $16.00
Print ISBN: 9780814437629
Page Count: 256
Format: Paper or Softback
Edition: Second Edition
e-Book ISBN: 9780814437636

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TOC

Table of Contents

Preface

Acknowledgements

Introduction: The Case for Courtesy Test Your CQ

Part 1: Everyday Courtesy as a Success Factor

Chapter 1: Manners in the Twenty-First Century

The High Cost of Incivility

Taking Personal Responsibility

What’s In It for You?

The Constantly Changing Rules

The Bottom Line

Action Plan

Chapter 2: Credibility: Creating It and Keeping It

Mastering the Art of Straight Talk

The Bottom Line

Action Plan

Chapter 3: Develop Your Gratitude Attitude: Say “Thank You” and Mean It

When in Doubt

The Bottom Line

Action Plan

Chapter 4: Are Your Unspoken Messages Telling on You?

What Exactly Is Nonverbal Communication?

The Power of Nonverbal Communication

Interpreting Nonverbal Communication

Courtesy Is as Courtesy Does

Synchronize Your Body Language

Common Body Language and Its Meaning

The Bottom Line

Action Plan

Chapter 5: What the $%#*!& Is Going On Here?

Obscenity Goes Mainstream

The Professional Cost of Cursing

Is Vulgarity a First Amendment Right?

The Bottom Line

Action Plan

Chapter 6: Tell Me Less: Some Things Are Better Left Unsaid

Rebuilding the Barriers at Work

Think Before You Speak or Write

Don’t Expect or Demand Reciprocity

When You Are the Recipient of Unwanted Information

What You Don’t Say Tells a Lot

The Bottom Line

Action Plan

Chapter 7: Praiseworthy Praise: Giving Compliments that Count

The Power of Praise

Giving Praise

Accepting Praise

The Bottom Line

Action Plan

Chapter 8: Improving Your Listening Skill

Listen for Success

The Bottom Line

Action Plan

Chapter 9: Being Smart about Smart Phones and Other Devices

Avoid allowing your devices to interfere with opportunities to interact with others

Think about what annoys you in other people’s cell phone habits

Consider the needs of the person with whom you connect.

Avoid inconveniencing others because you are on the phone

Observe guidelines for texting.

The Bottom Line

Action Plan

Chapter 10: Using Social Media to Make—Not Break—Your Career

Understand the purpose of various social media resources

Understand your company’s policy, best practices, and corporate culture

Use good judgment about posting photos

Think long-term about what you post

The Bottom Line

Action Plan

Chapter 11: Travel Courtesy: Don’t Leave Home without It

Keeping the Skies Friendly

Once You Land: Courtesy at Home or Abroad

The Bottom Line

Action Plan

Part 2: Best Behaviors at Work: Interacting with Bosses and Peers

Chapter 12: Terror on Both Sides of the Desk: Relieving Interview Stress

Guidelines for the Interviewee

Guidelines for the Interviewer

On Either Side of the Desk

The Bottom Line

Action Plan

Chapter 13: The New Job: Getting Started on the Right Foot

Plan for Success in a New Position

The Bottom Line

Action Plan

Chapter 14: Office Space: Make Working Together More Enjoyable and Productive

Be a Considerate Colleague

A Team Approach to a Harmonious Workplace

The Bottom Line

Action Plan

Chapter 15: Getting Along with Your Manager: Spotting and Solving Personality Problems

Before You Take the Job

Once You’re on Board

The Bottom Line

Action Plan

Chapter 16: How to Speak So Your Boss Will Listen

Be Prepared Put Your Message in the Right Perspective

Bring It with Confidence

The Bottom Line

Action Plan

Chapter 17: E-mail: Think Before You Send

Can E-mail Be a Tricky Business?

Leverage the Advantages of E-mail

The Bottom Line

Action Plan

Chapter 18: Using Your Phone Most Productively

Telephone Basics

Look for Ways to Make the Medium Work for You and Others

The Bottom Line

Action Plan

Chapter 19: Coping with Dress Codes

The Packaging Matters

The Bottom Line

Action Plan

Chapter 20: Mastering the Art of Meetings

Be Sure the Meeting is Necessary

Design an agenda and deliver it ahead of time

Assign someone to be the gatekeeper

Use ground rules to level the playing field

The Bottom Line

Action Plan

Chapter 21: When Meetings Go Virtual

Guiding the Virtual Meeting

Don’t Let Your Rudeness Go Global

The Bottom Line

Action Plan

Chapter 22: How to Leave a Job: Making a Graceful Exit

Leaving Gracefully

The Last Impression

The Bottom Line

Action Plan

Chapter 23: Refuse to Schmooze and You Lose: Cultivating the Social Side of Business

Be Professional, Not Antisocial

Schmoozing: More than Just Parties

It’s All about Relationships

The Bottom Line

Action Plan

Chapter 24: Let’s Do Lunch: Dining Your Way to Success

When You Are the Host

If You Are the Guest

When All Is Said and Done

The Bottom Line

Action Plan

Chapter 25: Getting Noticed—Without Becoming Notorious

Take a Proactive Approach

Make Yourself a Star at Work

The Bottom Line

Action Plan

Chapter 26: He Said, She Said: When the Gender Gap Seems as Large as the Grand Canyon

Men and Women Really Are Different

Bridging the Gender Divide

The Bottom Line

Action Plan

Chapter 27: Citizenship in the Global Village

Avoid Cross-Cultural Communication Pitfalls

Be a Constant Learner

The Bottom Line

Action Plan

Part 3: Handling Sensitive Issues: Courtesy and Building Trust

Chapter 28: Loving Your Enemies: Coping with the Price of Success

Managing the Price of Success

The Bottom Line

Action Plan

Chapter 29: When Your Best Friend Becomes Your Boss: Balancing the Professional and the Personal

Reinventing the Rules of Friendship

The Bottom Line

Action Plan

Chapter 30: Dealing with a Bully Boss

Bully or Demanding Manager?

What to do if you have a bully boss

The Bottom Line

Action Plan

Chapter 31: Dealing with Negative Co-Workers

Try to identify the cause of the negative attitude

If a need for attention is the cause, give recognition or responsibility where appropriate

Point out times when negative expectations didn’t materialize

Let the person know how a negative attitude affects you

If all else fails, keep your distance

The Bottom Line

Action Plan

Chapter 32: Silence Is Not a Virtue: How to Complain without Carping

Complain with a Purpose

Be Generous with Compliments

The Bottom Line

Action Plan

Chapter 33: An Apology Is in Order: Repairing the damage with a sincere response

The Rewards of Apologizing

How to Make a Meaningful Apology

Accepting an Apology Gracefully

The Bottom Line

Action Plan

Chapter 34: Delivering Unwelcome Information without Damaging Relationships

Take Time to Plan

The Bottom Line

Action Plan

Chapter 35: Confronting with Courtesy: Preserving Relationships While Resolving Differences

Levels and Sources of Conflict

Avoiding the High Cost of Unresolved Conflict

The Bottom Line

Action Plan

Chapter 36: When the Worst Happens: Dealing with Tragedy and Death

The Do’s of Dealing with Another’s Grief

The Dont's of Relating to a Person’s Grief

The Most Valuable Response

The Bottom Line

Action Plan

Chapter 37: Putting It All Together: Creating and Maintaining Your Personal Brand

Discover your strengths and leverage them to build your brand.

Develop your brand by identifying and executing strategies for success

Demonstrate your brand consistently, remembering that small things matter.

Dedicate yourself to ongoing learning and improvement.

The Bottom Line

Action Plan

The Final Word

Bibliography

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