The Etiquette Edge

Modern Manners for Business Success

The Etiquette Edge

Author: Beverly Langford
Pub Date: August 2016
Print Edition: $16.00
Print ISBN: 9780814437629
Page Count: 256
Format: Paper or Softback
Edition: Second Edition
e-Book ISBN: 9780814437636

Buy the book:

Buy the book thru Barnes and Noble. Buy the book thru AMAZON. Buy the book thru indiebound. Buy the eBook.
See other vendors.


Overview

Rudeness may be routine, but courtesy remains a competitive advantage.

Intelligence, ambition, and skill will start you on the road to success, but without strong communications skills, social savvy, and a sense of appropriate behavior...you won’t get far.

The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret—and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you’ll master the essentials of making a great impression and building relationships, including how to:

• Be smart about how—and when—you use your smartphone

• Handle difficult conversations with tact and finesse

• Check texts and emails for content and tone

• Create a polished image on social media

• Conduct meetings (in person, online, or over lunch) with poise and confidence

• And more

In our era of entitlement, saying thank-you and giving praise are increasingly rare—but these simple acts are far from empty gestures. They’re refreshing reflections of respect. Inconsiderate people and poor conduct may permeate the workplace, but success comes to those who play by a better set of rules.

About the Author

BEVERLY LANGFORD, PH.D., is President of LMA Communication, a training, coaching, and consulting firm specializing in strategic communication and interpersonal effectiveness. She teaches graduate business communication at Georgia State University.

Search the full text of this book

Share

Order Now!

For single copy purchases of any AMACOM title, you can connect directly to the online retailer of your choice, from the list below, to buy the title you have selected. Most of our links will take you directly to that title on the site, making your shopping experience easier. You can also visit your local retailer, and if the book is not on their shelves they can special order it for you.

Retailers: Please contact us to change or add a listing.

Buying in Bulk?

We have very competitive discounts starting at 5 copies, as well as personal service, for bulk orders. Simply contact our Special Sales Department. Call 800-250-5308 or 212-903-8420 and ask for Special Sales. You can also email: SpecSlsWeb@amanet.org