Supply Chain Excellence

A Handbook for Dramatic Improvement Using the SCOR Model

 Supply Chain Excellence

Authors: Peter Bolstorff, Robert Rosenbaum
Pub Date: December 2011
Print Edition: $34.95
Print ISBN: 9780814437537
Page Count: 304
Format: Paper or Softback
Edition: Third Edition
e-Book ISBN: 9780814417720

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Table of Contents





Chapter 1

The Supply Chain Operations Reference Model

> The Cross-Industry Standard for Supply Chain

The Supply Chain Council

The SCOR Framework

Value Chain Processes

Using SCOR to Drive Supply Chain Improvement

The Value of a SCOR Initiative

Chapter 2

Phase 0: Build Organizational Support for Supply Chain Improvement

> Finding the Tipping Point for Change

The Evangelist

The Active Executive Sponsor

Establishing Core Team Buy-In

Picking the Project Design Team

Chapter 3

Phase 1: Define Project Scope

> Planning and Organizing a Supply Chain Excellence Initiative

The Business Context Summary

The Project Charter

Chapter 4

Phase 2: Analyze Performance

> April 18 and 25: Project Kickoff and SCOR Metrics

The Project Kickoff

Picking a Balanced Set of Supply Chain Metrics

Data Collection and Benchmarks

Chapter 5

Phase 2: Data, Benchmarks, and Competitive Requirements

> May 2 and 9: Putting Performance in Perspective

Initial Data Review

The SCORmark Survey

Competitive Requirements Analysis

Metric Defect Analysis

Sponsor Update Considerations

Chapter 6

Phase 2: Scorecards and Gap Analysis

> May 16 and 23: Estimating the Size of the Opportunity

The Scorecard Review

Chapter 7

Phase 2: Defect Analysis

> May 30 and June 6: Answering the Questions of Who, What, Where, When, and How Much and Then Telling the Steering Team

Defect Analysis

Planning for the First Team On-Site

The Steering Team Review

Chapter 8

Phase 3: Develop the Project Portfolio

> June 16 and July 11–15: Building Shared Vision and the Project List

Planning the Brainstorm Event

Conducting the Brainstorm Session

Chapter 9

Phase 3: Refine the Project Portfolio

> July 11–15: Validating the Project Benefits and SCOR Processes

Consolidating Problems to Projects Using SCOR

Validating the Problem Weight

Chapter 10

Phase 3: Opportunity Analysis

> July 11–15: Due Diligence for the Project List

Summarizing the Opportunity

Conducting Steering Team Review Number Three

Chapter 11

Phase 4: Lay Groundwork to Implement Projects

> Mapping Out the Details and Portfolio Implementation Plans

Implementation Project Charters

Chapter 12

Phase 4: From Portfolio Development to Implementation

> Organizing Supply Chain Improvement as Part of Daily Life: Faster, Better, and Cheaper

Initiating Implementation

Chapter 13

Phase 4: Initiate Implementation

> Getting Organized, Getting People, Getting Data

Identify and Approve Project Resource Plan

Establish the Project Schedule and Kickoff Date

Review Project Background and Develop the Performance Baseline

Chapter 14

Phases 2–4: The Staple Yourself Interview and SCOR Level 3 Process Diagram

> June 13–17: How the Work Really Gets Done; a Tool for All Phases

Preparing for the Staple Yourself Interview

Assembling the AS IS Process and RACI Diagrams

Chapter 15

Phase 4: Solution Design

> Defining How the Process Should Work at SCOR Level 3

The SCOR Level 3 Blueprint

Configuring the Level 3 Blueprint for Project 7

Chapter 16

Phase 4: Level 4 Process Development and the Storyboard

> How Business Process Improvement Is Like a Good Cartoon

Constructing a SCOR Level 4 Process

Plan Supply Chain (P1) Level 4 Samples

Fowlers P3 Level 4 Processes and Storyboard

Chapter 17

Phase 4: Configure, Solution Test, Pilot, Refine, and Roll Out

> Moving the Needle on Performance

Configuration (or Build)

Solution Test

Pilot One, Refine, and Pilot Two


Chapter 18

Phase 4: Supply Chain Strategy

> Supply Chain Excellence as a Way of Life

What Is Supply Chain Strategy?

Trading Partner





Chapter 19

Extend to the Greater Value Chain

> Analyzing Barriers to Profitable Growth

Value Chain Excellence

Build Organizational Support

Define Value Chain Project Scope

Analyze Value Chain Performance and Project Portfolio Development

Implementation Considerations



Fowlers Inc. Supply Chain Excellence Project Charter

I. Introduction

Purpose of the Project Charter

Project Charter Contents

Maintenance of the Project Charter

II. Project Overview


Business Objectives

Project Objectives

III. Project Approach


Project Schedule

Steering Team Meetings

Risks and Dependencies

Project Organization

Roles and Responsibilities

Benefits and Measures of Success

Benchmark Sources

Benefit Analysis

Project Communication

Index 273

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