75 Ways for Managers to Hire, Develop, and Keep Great Employees

 75 Ways for Managers to Hire, Develop, and Keep Great Employees

Author: Paul Falcone
Pub Date: June 2016
Print Edition: $21.95
Print ISBN: 9780814436691
Page Count: 336
Format: Paper or Softback
e-Book ISBN: 9780814436707

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Table of Contents


Chapter 1: Effective Hiring and Selection

1. Establishing Your Brand: Social Network Outreach, Recruitment Brochures, and Adding New Life to Your Recruitment Advertising Campaigns

2. Becoming an Employer of Choice: An Investment Worth Considering

3. Direct Sourcing: Alternatives and Options for Proactive Candidate Outreach

4. Effective Telephone Screening Calls: An Incredible Time Saver for Initial Contact

5. Identifying Candidates that Stand Out Among Their Peers—What Criteria Help You Define the Best and the Brightest Talent?

6. A Twist on Traditional Interviewing Questions: The “Career Coaching” Approach to Getting Inside Candidates’ Heads and Hearts

7. Achievement-Anchored and Holistic Questions: Cutting to the Chase

8. Hiring in Our Own Image: Likeability Equals Compatibility

9. The Critical Importance of Reference Checks (and Scripts to Help You Maximize Each Call)

10. Making the Offer and Closing the Deal: Don’t Flinch at the Finish Line

11. Effective Onboarding to Maximize the Chances of Initial Success and Create True Believers

Chapter 2: Effective Leadership Stems from Outstanding Communication

12. The Nature of Positive, Constructive Communication

13. The Art of Successful Communication: Guidelines to Help Your Message Soar

14. Human Nature: The Path of Least Resistance is Avoidance

15. Mediating Employee Disputes and Communication Breakdowns: The Strategy behind Constructive Confrontation (ms page 88)

16. Bearing Bad News: The Creative Art of Give and Take (ms page 93)

17. Staff Meeting Tune-Ups: Upgrade Your Group Communication to Strengthen Team Performance

18. Leadership SOS: Effective and Successful Turnaround Strategies for Failing Teams

19. Addressing Uncomfortable Workplace Situations and Personal Style Issues (ms page 107)

20. Situational Coaching: How Do You Coach to “Normal”?

21. The Danger of “Off the Record” Conversations and Over-Promising Confidentiality

22. Special Circumstances: From Coaching and Mentoring to Verbal Warnings—Communicating with Skillful Aplomb

Chapter 3: The Importance of the Written Record

23. “Document, Document, Document:” Heightening Awareness of the Record You're Creating

24. A Brief Employment History Primer to Show Why Documentation is Critical – Even for At-Will Employees

25. Performance Reviews: The 800-Pound Gorilla in the Room

26. Performance Reviews: Dealing Effectively with Mis-Assigned Individual Grades

27. Performance Reviews: Correcting for Grade Inflation Across Your Department, Division, or Company

28. Workplace Investigations: Understand Your Role and Know Your Limits

29. Workplace Investigations 2: Harassment, Discrimination, and a Cautionary Tale

30. Effectively Invoking the Attorney-Client Privilege

31. The “E” in Email Stands for “Evidence”

32. Progressive Discipline: Appropriate Documentation for Addressing Substandard Job Performance and Attendance Issues

33. Progressive Discipline: Appropriate Documentation for Addressing Inappropriate Behavior and Misconduct Issues

34. Writer Beware: “Codifying the Damage” or Documenting “Mental Element Qualifiers” Can Sink Your Ship in Court

35. Creative Alternatives to Formal Corrective Action: Letters of Clarification

36. Decision-Making Leaves: Dramatic Turnarounds without a Lot of Drama

37. Structuring Terminations that Will Withstand Legal Scrutiny: Making Your Defense Lawyer Proud

Chapter 4: Avoiding Litigation Land Mines

38. A Brief Introduction to U.S. Employment Law: Employment at Will, Termination for Just Cause Only, and the (In)Significance of Probationary Periods

39. The Fine Art of Playing Employment Defense

40. Policies (the Letter of Law), Codes of Conduct (the Spirit of the Law), and Past Practices

41. Differentiating Between Performance and Conduct Issues: A Critical Distinction

42. Sameness versus Consistency: Looking at the Totality of Events

43. Stopping Attitude Problems in Their Tracks

44. Performance Review Bombshells: Delivering Bad News for the First Time during the Annual Performance Review

45. If I Can’t Fire Someone, Can I Lay Him Off Instead?

46. Whistle Blowers vs. Character Assassins: Dealing Appropriately with Anonymous and Mean-Spirited Employee Complaints that May Lack Merit

47. Vetting the Record before Recommending Termination

48. Don’t Rush to Judgment at the Finish Line: Learn All Sides of the Story First

49. Wage and Hour Quagmires: Employee Classification and Overtime Consideration

Chapter 5: Inspiring Employee Engagement

50. Developing a Blueprint to Engage and Motivate Your Team

51. The Nature of Motivation: Rules and Myths that Inform your Reality

52. Creating an Environment Where Employees Can Motivate Themselves in Light of Your Organization's Changing Needs

53. The Nature of Motivation: 5 Steps for Quick Turnarounds

54. Delegation as a Means of Professional Development, Not an Offload of Work

55. The Holy Grail: Motivating Staff without Money (ms page 272)

56. Salvaging Restless Top Performers by Instilling a Greater Sense of Career Engagement (ms page 279)

57. “Stay Interviews” Trump Counteroffers Every Time

58. If You’re Going to Engage in a Counteroffer, Make Sure You Do It Right (ms page 290)

59. Recognizing Burnout and Reengaging Your Employees Based on Their Individual Needs

60. Motivating and Re-Engaging Your Team after a Layoff or Termination: Healing the Wound (ms page 298)

61. Leading and Motivating through Extreme Adversity: When Your Job is on the Line (ms page 302)

62. A Broader Shift in Corporate Mindset: Putting Your Employees First – Even Above Your Customers and Shareholders

Chapter 6: Putting It All Together

63. Achieving the Model Workplace: Productivity, Loyalty, and High Performance

64. Lessons from the HR Trenches: Wisdom and Experience to Benefit Front-Line Leaders (ms page 317)

65. Putting Your Ethics “SOX” On: Your Reputation is the Coin of the Realm (ms page 323)

66. Teach Your Children Well: Educating Entry Level Workers about Ethical Issues that May Derail an Otherwise Successful (Early) Career

67. Multi-Generations at Work: Can’t We All Just Get Along?

68. Integrating Newly Inherited Employees onto Your Team (ms page 341)

69. Held Hostage by Under-Performers: Strategic Group Turnarounds When a Team is on the Brink of Failure

70. Dealing with Employees in Crisis: A Blueprint to Proactive Management Intervention (ms page 353)

71. Talking Employees into Leaving Your Company: When It’s Good for You and Good for Them

72. Resignations: Handling Employees Who Give Notice with Skillful Aplomb

73. Terminations for Cause versus Resignations by Mutual Consent

74. The Proper Care and Handling of Your Company’s HR Team

75. Inspirational Leadership: Some Final Thoughts

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