The Power of Business Process Improvement
10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
Author: Susan Page
Pub Date: November 2015
Print Edition: $37.95
Print ISBN: 9780814436615
Page Count: 384
Edition: Second Edition
e-Book ISBN: 9780814436622
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Few workplaces run the way they should. Missed deadlines may be common; new purchases take months to approve; staffing levels are off; and one department may consistently produce while another seems idle. At its root, the problem is rarely competence or effort, and almost always process.
From how you hire employees to how you manufacture a product, every process in your company contributes to its competitiveness—or adds to bureaucratic bloat and inefficiency. Business process improvement (BPI)—knowing how to analyze and streamline these processes — leads to swift increases in productivity, cost savings, quality, flexibility, and more.
With this new edition of The Power of Business Process Improvement, you’ll have the clearest, most readable roadmap to achieving highly effective departments and organizations. In 10 simple steps, it helps you systematically examine underlying processes—in any department—and ensure that each is adding value to the business and to your customers.
Examples, checklists, quizzes, software tools, easy formulas, and more guide you through each key step, turning concepts into easy-to-grasp ideas and actions. You’ll learn how to:
• Prioritize and map processes.
• Estimate times and costs.
• Apply improvement techniques.
• Create internal controls.
• Develop metrics.
• Test new processes and rework them as necessary.
• Implement the improved process.
• Gain recognition.
• And more.
Whether you’re starting a new job and need an end-to-end overview of departmental processes or you’re eager to improve productivity and reduce errors and redundancies, this original, step-by-step BPI method can help. Process by process you’ll uncover previously unseen problems, locate the best solutions, bring order to the underlying chaos in your organization, and gain confidence in your ability to manage competing deadlines with limited resources.
Experience the power of business process improvement—made easy at last!
Susan Page is an experienced business process improvement consultant who currently works for a major entertainment company in Orlando. She has consulted in the computer, banking, health management, and entertainment industries, and has a master’s degree in Computer Information Systems.
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