The Scorecard Solution

Measure What Matters and Drive Sustainable Growth

The Scorecard Solution

Author: Dan E. King
Pub Date: January 2015
Print Edition: $29.95
Print ISBN: 9780814434925
Page Count: 288
Format: Hardback
e-Book ISBN: 9780814434932

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How can you address the most crucial issues in your organization when you don't know what they are? As a leader, if you don't have access to current, comprehensive data about your company's true capabilities and limitations, you'll find yourself making important investment decisions based merely on opinion, anecdotes, and partial facts. The reality is, leaders rely on what they are told by subordinates. Yet even the most approachable leader doesn't get the complete story regarding the health of the enterprise when relying on verbal updates from those who want to look good in the eyes of the boss.

Based on extensive research and implementation at large and small companies, The Scorecard Solution provides you with a practical tool for maintaining a crystal-clear view of your business that will enable better decision making, no matter what challenges you face. Introducing the Organizational Prowess Scorecard™, this book clears a path for discovering the unvarnished, unemotional facts about what is really happening in the corners of your company that you can't see every day.

Reflecting four levels of organizational competence and built on a scale from 10 to 100, the scorecard provides a benchmark and enables you to determine objectively whether your organization is:

* Agile (80--100 points)--with an enviable speed to market, a culture of innovation, and a habit of exceeding financial targets . . .

* Resilient (60--79 points)--typically achieving the revenue target, but with imperfect capabilities that make stretch goals impossible to attain, and overachievement elusive . . .

* Vulnerable (30--59 points)--regularly missing financial targets, suffering from talent erosion, and exhibiting minimal innovation . . .

* Lagging (10--29 points)--with a passionless culture, lack of innovation . . . and the organization's very survival in doubt.

You'll learn how to use the Scorecard to examine every facet of your organization in depth, and shine a light on the performance gaps that are holding your business back. The book provides you with the guidance you need to create your action plan for strengthening essential capabilities based around three major components: Strategy Planning (what are you going to work on?); Execution Framework (how do you get it done?); and Talent (who will do the work?). Armed with the confidence to act, you'll identify precisely where your organization's weaknesses lie and what is required to counteract them.

In today's highly competitive environment, average performance is not good enough. The Scorecard Solution gives you the tools you need to start overachieving . . . year after year. Sustainable growth becomes a reality and competitive advantage is assured.

DAN E. KING is Founding Principal of CloseReach Consulting, through which he has developed and used his proprietary Organizational Prowess model to help senior management teams create strategic clarity and execute with speed and precision. Prior to CloseReach, his 30 years of business experience included senior-level corporate roles in consumer service enterprises and leading a consulting firm focused on midmarket business transformation. He lives in Atlanta, Georgia.

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