The Truth Doesn't Have to Hurt

How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change

The Truth Doesn't Have to Hurt

Author: Deb Bright
Pub Date: October 2014
Print Edition: $17.95
Print ISBN: 9780814434819
Page Count: 256
Format: Paper or Softback
e-Book ISBN: 9780814434826

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Table of Contents

CONTENTS

ACKNOWLEDGMENTS VII

INTRODUCTION 1

PART ONE Understanding the Power and Use of Criticism

CHAPTER 1: Criticism Doesn’t Have to Hurt 13

CHAPTER 2: Criticism Manners: Common Mistakes, and Some Dos and Don’ts 29

CHAPTER 3: Creating an Atmosphere of Acceptance: Establish Clear Relationship Expectations 63

PART TWO Making the Criticism Exchange Work for You

CHAPTER 4: Delivering Criticism with Confidence in Sensitive Times 93

CHAPTER 5: Receiving Criticism: You Have More Control Than You Think 127

CHAPTER 6: Avoiding the Tendency to Personalize Criticism 157

PART THREE Using Criticism for Positive Change

CHAPTER 7: Managing Work and Volunteer Teams: The Crucial Role Criticism Plays 185

CHAPTER 8: Handling Difficult Situations 205

NOTES 233

INDEX 237

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