Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Author: Noah Fleming
Pub Date: January 2015
Print Edition: $26.00
Print ISBN: 9780814434437
Page Count: 288
e-Book ISBN: 9780814434444
Buy the book:
“Fleming presents a thought-provoking look at cultivating and promoting good customer relations and customer loyalty to a business.” --Library Journal
“Fleming’s framework allows us to ask: are we merely ‘adrenaline junkies’ chasing the high of the next customer acquisition, or are we cultivating a sustainable business?” --Forbes
“… full of really valuable information on rethinking how you approach customer service… kind of book you can open up to any page and learn something new.” --MindTools
“guides entrepreneurs in improving their marketing and building an unbreakable type of customer loyalty.” --Leaders in the Trenches
"...the lessons are solid and thought-provoking and should prove a genuine eye-opener for many business owners and managers." --Publishers Weekly
“Evergreen is a funny, highly pragmatic and detailed playbook on customer retention, customer experience, and customer strategy.” --M&SB magazine
“From Internet startups and mom-and-pop businesses to multinational giants, strong companies…Evergreen helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits” --Retailer Observer
“No-nonsense and rich with examples of his ideas in action, this is a survival guide for those lost in the big-data jungle.” --Retailing Insight
Search the full text of this book
Search Full Text of
For single copy purchases of any AMACOM title, you can connect directly to the online retailer of your choice, from the list below, to buy the title you have selected. Most of our links will take you directly to that title on the site, making your shopping experience easier. You can also visit your local retailer, and if the book is not on their shelves they can special order it for you.
Retailers: Please contact us to change or add a listing.
Buying in Bulk?
We have very competitive discounts starting at 5 copies, as well as personal service, for bulk orders. Simply contact our Special Sales Department. Call 800-250-5308 or 212-903-8420 and ask for Special Sales. You can also email: SpecSlsWeb@amanet.org