Successful Business Process Management

What You Need to Know to Get Results

 Successful Business Process Management

Author: Paula K. Berman
Pub Date: April 2014
Print Edition: $29.95
Print ISBN: 9780814434017
Page Count: 272
Format: Hardback
e-Book ISBN: 9780814434024

Buy the book:

Buy the book thru Barnes and Noble. Buy the book thru AMAZON. Buy the book thru indiebound. Buy the eBook.
See other vendors.


Table of Contents

CONTENTS

INTRODUCTION

PART ONE REVIEWING THE DEFINITIONS

1 UNDERSTANDING PROCESSES AND PROCEDURES

PART TWO BUILDING AN EFFECTIVE PROCESS SYSTEM

2 CREATING THE STRUCTURE OF YOUR PROCESS SYSTEM

3 CREATING AN ENVIRONMENT IN WHICH TO BUILD YOUR PROCEDURES

4 IMPLEMENTING YOUR PROCESS SYSTEM

5 MANAGING YOUR PROCESSES AND PROCESS SYSTEMS

PART THREE CREATING OR REVISING A PROCEDURE

6 PLANNING YOUR CHANGES

7 MAPPING YOUR PROCESS

8 DOCUMENTING THE REST OF YOUR PROCEDURE

9 FINALIZING YOUR PROCEDURE

PART FOUR MAKING PROCEDURES REAL

10 ROLLING OUT YOUR CHANGES

11 MANAGING YOUR PROCEDURE OPERATIONS

PART FIVE REVIEWING THE SKILLS REQUIRED TO MAKE PROCESS IMPROVEMENT HAPPEN

12 FACILITATING YOUR MEETINGS AND WORKSHOPS

13 DRIVING CHANGE THROUGH YOUR ORGANIZATION

14 MANAGING YOUR PROCESS IMPROVEMENT PROJECT

AFTERWORD

APPENDIX: SAMPLE PROCEDURE TEMPLATE

INDEX

ABOUT THE AUTHOR

Search the full text of this book

Share

Order Now!

For single copy purchases of any AMACOM title, you can connect directly to the online retailer of your choice, from the list below, to buy the title you have selected. Most of our links will take you directly to that title on the site, making your shopping experience easier. You can also visit your local retailer, and if the book is not on their shelves they can special order it for you.

Retailers: Please contact us to change or add a listing.

Buying in Bulk?

We have very competitive discounts starting at 5 copies, as well as personal service, for bulk orders. Simply contact our Special Sales Department. Call 800-250-5308 or 212-903-8420 and ask for Special Sales. You can also email: SpecSlsWeb@amanet.org