Successful Business Process Management
What You Need to Know to Get Results
Author: Paula K. Berman
Pub Date: April 2014
Print Edition: $29.95
Print ISBN: 9780814434017
Page Count: 272
e-Book ISBN: 9780814434024
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Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled.
Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to:
● Overcome resistance and apathy to standard procedures
● Take a systematic rather than ad hoc approach to process management
● Design key processes and capture them in documented procedures
● Revise existing processes when feasible
● Roll out the changes so people know what to do
● Embed them in the organization for reliable outcomes
Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.
About the Author
PAULA K. BERMAN is a Six Sigma Black Belt who has worked with Quality Systems at companies of all sizes and in a range of industries. Her varied experience helped her develop a holistic approach to business process implementation, and practical solutions for getting results.
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