The Hidden Leader

Discover and Develop Greatness Within Your Company

The Hidden Leader

Authors: Scott K. Edinger, Laurie Sain
Pub Date: February 2015
Print Edition: $24.95
Print ISBN: 9780814433997
Page Count: 240
Format: Hardback
e-Book ISBN: 9780814434000

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Table of Contents

CONTENTS

List of Tools ix

Foreword by James M. Kouzes and Barry Z. Posner xi

How to Use This Book 1

What Is a Hidden Leader? 3

Chapter 1: The Dynamics of Hidden Leadership 7

The End Result: Fulfilling the Value Promise 8

The Four Facets of Hidden Leadership 12

Chapter 2: Identify Hidden Leaders 37

When One Characteristic Is Missing 37

When One Characteristic Dominates 46

Worksheet: Evaluate a Hidden Leader 50

Chapter 3: Enable Integrity 55

How Do You Recognize Integrity? 55

Worksheet: Identify Integrity 62

How Can You Support Integrity? 63

Does Your Culture Support Integrity? 68

What Can You Do to Enable Cultural Integrity? 73

Can You Teach Integrity? 77

Worksheet: Evaluate Your Company’s Integrity 78

Chapter 4: Build Essential Relational Skills 79

The Source of Relational Leadership 80

Developing Essential Relational Skills 84

Identifying Relational Leaders 95

Worksheet: Assess a Relational Leader 98

Identifying Relational Cultures 99

Assessment: Your Organization’s Culture 110

Building Essential Relational Skills Within Your Culture 112

Chapter 5: Create a Focus on Results 119

Evaluating a Focus on Results 119

Worksheet: What Kind of Leader? 121

Building Individual Engagement 123

Maintaining Individual Engagement 126

Chapter 6: Instill Customer Purpose 133

Customer Purpose Isn’t Customer Service 133

The Source of Customer Purpose 136

Worksheet: Assess the Customer-Purposed Hidden Leader 151

Create Customer Purpose 152

Chapter 7: Measure Performance 157

Measurement = The Norm 157

Why Measure Performance? 158

Effective Performance-Measurement Systems 162

How Well Do You Measure Performance to Improve? 168

Assessment: Evaluate Your Perfomance-Measurement System 170

Chapter 8: Engaging Hidden Leaders 171

From Hidden to Overt 172

What About Potential Hidden Leaders? 175

Enabling Hidden Leadership 177

Epilogue: Making the Hidden Visible 187

Acknowledgments 191

Appendix: Tools to Discover and Develop Hidden Leaders 195

Notes 211

Bibliography 215

Index 217

About the Authors 223

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