Redefining Operational Excellence

New Strategies for Maximizing Performance and Profits Across the Organization

 Redefining Operational Excellence

Author: Andrew Miller
Pub Date: June 2014
Print Edition: $27.95
Print ISBN: 9780814433973
Page Count: 256
Format: Hardback
e-Book ISBN: 9780814433980

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It's a fairy tale: No company ever "cut" its way to sustainable growth simply by eliminating waste and increasing standardization. True operational excellence isn't about "lean" or Six Sigma or any other trendy methodology. It's a mindset based around the relentless pursuit of doing things better.

Redefining Operational Excellence examines what the most successful companies in the world do now, and will continue to do in the future, in order to reach heights and achieve results they never thought possible. Presenting a groundbreaking way of doing things that will benefit your organization and your customers, this book reveals that the true achievement of excellence requires you to foster a company culture that questions current models and focuses on adding value, making improvements, and optimizing speed.

You'll learn how to find money and performance boosts in areas where you wouldn't normally look, and rediscover the concept of "excellence" in a manner sophisticated enough to address the complexity, interconnectedness, and increasing speed of today's business environment.

Bringing together strategies around innovation and collaboration; customer engagement and acquisition; customer on-boarding and retention; alignment of strategy and execution; attracting, hiring and retaining top people; and the achievement of optimal enterprise velocity, Redefining Operational Excellence outlines both the organizational and the customer benefits to pursuing operational excellence, and provides a roadmap on how to implement these strategies successfully. This book covers it all--processes, people, and operations--and provides powerful techniques for transforming your operations across the board.

The book describes the Four Phases of operational excellence, helping you redefine the way you and your organization measure success. You'll discover the difference between responsibility and accountability, and how to leverage the exponential value of customer retention for profitable growth. The book also detonates the myth of the first-mover advantage, revealing how to determine when to speed up and when to slow down, and showing you how to implement a culture of speed optimization. You'll learn how to get technology out of your way by fixing the process first, and then implementing the technology, as well as the benefits of creating a centralized department and much more.

Simply put, the old definition of operational excellence is a relic. Redefining Operational Excellence unveils a new way of thinking about operations, and provides a system for pursuing excellence that will enable your company to reap dramatic financial and performance benefits as it moves its way into the future.

ANDREW MILLER is an expert in operational excellence whose clients include Mount Sinai Hospital, the Bank of Nova Scotia, McKesson Canada, 3M, and other world-class institutions. Before starting his firm in 2006, he held senior consulting positions with IBM Business Consulting Services and Price-waterhouseCoopers Consulting.

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