Redefining Operational Excellence

New Strategies for Maximizing Performance and Profits Across the Organization

 Redefining Operational Excellence

Author: Andrew Miller
Pub Date: June 2014
Print Edition: $27.95
Print ISBN: 9780814433973
Page Count: 256
Format: Hardback
e-Book ISBN: 9780814433980

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"In Redefining Operational Excellence, Andrew Miller offers a fresh, holistic view of the subject that provides guidance any leader can use. Andrew focuses on how to build an organizational culture that contributes to excellence through total employee engagement. His real-life examples and practical lists of ideas can help stimulate the creative juices of any organization." -- Tim Penner, President (retired), Procter & Gamble, Inc.

"Andrew Miller has written a practical guide for organizations focused on improving their culture and achieving 'operational excellence,' with tips for attracting and retaining top talent, innovating and collaborating, and aligning strategy and tactics. I recommend this book to any executive looking for ideas that can be implemented quickly to help improve the performance of their organization." -- Naomi Fried, Ph.D., Chief Innovation Officer, Boston Children's Hospital

"Four Seasons has always been focused on operational excellence and the relentless pursuit of doing things better. In his book, Andrew Miller provides advice for any organization looking to grow successfully." -- Isadore Sharp, Founder and Chairman, Four Seasons Hotels and Resorts

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