Administrative Assistant's and Secretary's Handbook

 Administrative Assistant's and Secretary's Handbook

Authors: James Stroman, Kevin Wilson, Jennifer Wauson
Pub Date: July 2014
Print Edition: $34.95
Print ISBN: 9780814433522
Page Count: 560
Format: Hardback
Edition: Fifth Edition
e-Book ISBN: 9780814433539

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Table of Contents

Contents

Preface

SECTION ONE: GENERAL PROCEDURES

1 Overview for the New Administrative Assistant

2 Daily Routine

3 Telephone Usage

4 Mail Services and Shipping

5 Travel Arrangements

6 Meetings

7 Time Management

8 Keeping Accurate Records

SECTION TWO: OFFICE EQUIPMENT AND COMPUTERS

9 Office Equipment

10 Mobile Computing

11 Using Microsoft Windows

12 Using Apple Macintosh

13 Email

14 Using the Internet

15 Web Conferencing

16 Data Security

17 Troubleshooting Computer Problems

18 Office Ergonomics

SECTION THREE: OFFICE PRODUCTIVITY SOFTWARE

19 Common Microsoft Office Features

20 Using Microsoft Word

21 Using Microsoft PowerPoint

22 Using Microsoft Excel

23 Using Microsoft Publisher

24 Using Microsoft OneNote

25 Using Microsoft Outlook

26 Using Microsoft Web Applications

27 Gmail and Google Docs

SECTION FOUR: BUSINESS DOCUMENTS

28 The Business Letter

29 Other Written Communications

30 Forms of Address

31 Legal Documents

SECTION FIVE: LANGUAGE USAGE

32 Grammar

33 Language Usage and Style

34 Common English Usage Problems

35 Spelling

36 Pronunciation

37 Punctuation

38 Numerals

SECTION SIX: FINANCIAL ACTIVITIES

39 Bookkeeping and Accounting

40 Weights and Measures

41 Business Math

SECTION SEVEN: CAREER ADVANCEMENT

42 Your Future

43 Presentation Skills

44 Communications Skills

45 Office Management and Supervision

Index

About the Authors

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