The Customer Service Activity Book

50 Activities for Inspiring Exceptional Service

The Customer Service Activity Book

Authors: Darryl S. Doane, Rose D. Sloat
Pub Date: May 2005
Print Edition: $34.95
Print ISBN: 9780814433355
Page Count: 304
Format: Paper or Softback

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Overview

Powerful training exercises for creating top-notch customer service!

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.

The Customer Service Activity Book presents an array of dynamic and engaging activities that:

* Reinforce what good customer service is -- and is not

* Demonstrate how to work together most constructively and efficiently

* Prove the value and the importance of ""sharing the load""

* Show how to increase productivity and performance while enhancing relationships with customers

Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

About the Authors

Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.

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