Wiki Management

A Revolutionary New Model for a Rapidly Changing and Collaborative World

 Wiki Management

Author: Rod Collins
Pub Date: November 2013
Print Edition: $25.00
Print ISBN: 9780814433089
Page Count: 240
Format: Hardback
e-Book ISBN: 9780814433096

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Table of Contents

Contents

Preface ix

Acknowledgments xv

1. Getting on the Right Bus 3

2. Letting Go of an Old Mindset 27

3. Resetting the 3 M’s 53

4. Understand What’s Most Important to Customers 75

5. Aggregate and Leverage Collective Intelligence 99

6. Build Shared Understanding by Bringing Everyone

Together in Open Conversations 123

7. Focus on the Critical Few Performance Drivers 149

8. Hold People Accountable to Their Peers 171

Epilogue 199

Notes 205

Index 213

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