Wiki Management

A Revolutionary New Model for a Rapidly Changing and Collaborative World

 Wiki Management

Author: Rod Collins
Pub Date: November 2013
Print Edition: $25.00
Print ISBN: 9780814433089
Page Count: 240
Format: Hardback
e-Book ISBN: 9780814433096

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An official chain of command: Employees who report to managers who report to their managers, all the way up to the C-suite…with plenty of chances for good ideas to die. That’s what most of us associate with traditional management, which has its roots in the 19th century. But we now live in a “wiki” world, one in which mass collaboration is not only possible but often the best solution, and vanguard, network-based organizations like Google, Whole Foods, Linux, and Wikipedia have embraced a radically different management model built for speed, innovation, and collaboration.

These organizations are far more adaptable and resilient than their traditional counterparts…and if you and your company want to succeed in an increasingly connected and rapidly changing business environment, it’s time to let go of archaic, top-down, hierarchical structures based around planning, control, and efficiency.

Filled with practical examples of how innovative managers are using the values of this new paradigm to master the unique challenges of our unprecedented times, Wiki Management examines five key disciplines essential to thriving in this “flatter,” highly collaborative landscape:

1. Understand what’s most important to customers. In a hyper-connected world, the best companies are customer-centric…and built around processes that make the task of delighting customers a higher priority than pleasing bosses.

2. Aggregate and leverage collective intelligence. Today’s most intelligent organizational leaders no longer leverage individual intelligence by constructing functional bureaucracies. Instead, they cultivate collaborative communities with the capacity to quickly aggregate and leverage their collective intelligence.

3. Build shared understanding by bringing everyone together in open conversations. Companies that successfully manage at the pace of accelerating change create innovative processes to effectively integrate diverse points of view, co-create a powerful, shared understanding, and drive clarity of purpose across the entire organization.

4. Focus on the critical few performance drivers. Management is about creating the future. Smart leaders don’t focus on outcome measures but on driver measures that create the outcomes.

5. Hold people accountable to their peers. The secret to mastering the unprecedented challenges of the wiki world is to make sure that no one in the organization has the authority to kill a good idea or keep a bad idea alive. Holding people accountable to peers rather than supervisors enables the collaboration necessary for speed and innovation.

The power of networks is dramatically reshaping both the work we do and the way we work. This groundbreaking book reveals what it takes to succeed in this fast-paced and exciting business environment.

ROD COLLINS is the Director of Innovation at Optimity Advisors, a national management consulting firm, and a leading expert on the next generation of business management. He lives in Aurora, Colorado.

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