Powerful Phrases for Dealing with Difficult People
Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
Author: Renee Evenson
Pub Date: October 2013
Print Edition: $10.95
Print ISBN: 9780814432983
Page Count: 240
Format: Paper or Softback
e-Book ISBN: 9780814432990
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"Her [the author's] book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula." --Retailing Insight
"Isn’t workplace harmony worth a try? Wouldn’t you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book." --Houston Style Magazine
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