Manager 3.0

A Millennial's Guide to Rewriting the Rules of Management

 Manager 3.0

Authors: Brad Karsh, Courtney Templin
Pub Date: June 2013
Print Edition: $17.95
Print ISBN: 9780814432891
Page Count: 240
Format: Paper or Softback
e-Book ISBN: 9780814432907

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Table of Contents

CONTENTS

ACKNOWLEDGMENTS xv

INTRODUCTION: NOT BETTER, NOT WORSE—

JUST DIFFERENT 1

1 TALKIN’ ’BOUT YOUR GENERATION 7

Traditionalists (born 1928–1945) 9

Baby Boomers (born 1946–1964) 10

Generation X (born 1965–1980) 12

Millennials (born 1981–2000) 14

2 MILLENNIALS DEFINED 19

Nirvana vs. Backstreet Boys 20

Lawnmower Parents 22

Let’s Get Together 23

Looks Good on Your Resume 23

You Can Do Anything 24

3 FROM INDIVIDUAL CONTRIBUTOR TO MANAGER 27

Millennial Manifesto 28

Xer/Boomer Manifesto 29

Entitlement Versus Duty 30

Equality Versus Hierarchy 33

Explanation Versus Action 34

Partnership Versus Ownership 38

4 DEFINING MANAGEMENT CHARACTERISTICS:

SHAKING IT UP 41

Collaborative: We’re in Th is Together 42

Flexible: Open to How the Job Gets Done 45

Transparent: Being “in the Know” 48

Casual: Just Be Yourself 51

Balanced: Successful at Life as a Whole 54

5 REWRITING THE RULES OF MANAGEMENT 59

Tearing Down the Ladder 61

Breaking Down the Walls 62

Communicating on the Fly 64

Working Where and When You Want It 65

Playing at Work 66

6 LEADING YOUR TEAM: CONNECT 69

Your Leadership Legacy 70

Taking It Up a Notch 70

Connect: You, Your People, and the Big Picture 72

CHALANT: Pinpointing Your Principles 74

7 COMMUNICATE: JUST SAY IT 77

Establishing Your Expectations: Th e Blueprint 78

Illuminating Th eir Roles: “Show Me the Light” 79

Setting PUSH Goals: Infi ltrating Fun 84

Communication Styles: Meeting in the Middle 88

Giving Feedback: The Good, the Bad, and the Ugly 89

8 OWN IT: TAKING—AND GIVING—RESPONSIBILITY 105

Holding Yourself Accountable 107

Failure Is on the Road to Succeeding 111

Being Your Own CEO 113

Asking Others to Be Th eir Own CEOs 115

Orchestrating Success and Ownership 118

9 NAVIGATE: MANAGING THROUGH THE UNKNOWN 125

Mapping Out Your Time 126

Finding Your Way As a Transparent Leader 129

Taking the Helm and Instilling Hope 131

Discovering Diff erent Communication Styles 133

Adjusting Your Management Approach 136

10 NEGOTIATE: WORKING THROUGH DIFFERENT

PERSPECTIVES 141

Th e Story Behind Negotiating Woes 142

Shift ing Your Perspective from Fear to Fun 145

Listening Critically: Reading Between the Lines 147

Having an Opinion: Your Voice 149

It’s Not About Winning or Losing 151

Working Th rough Diff erent Perspectives 153

11 ENGAGE: CONNECTING TO THE BIG PICTURE 155

Getting to Know You, and You, and You 157

Recognizing and Rewarding—Customized Strategies 160

Showing Appreciation: “Th ank You” 168

Building in Fun: Work Hard, Play Hard 170

Empowering Your People: You Can Do It 172

Connecting to the Big Picture 173

12 COLLABORATE: MAKING IT HAPPEN 175

Matching the Person With the Responsibility 176

Collaborating to Take Action: Just Do It 178

Manager or BFF? Drawing the Line 180

Managing the Collaboration Zone: Team Meetings 182

Contributing to a Collaborative Company and Community 186

Making It Happen 187

13 TEACH: BEING A MENTOR—AND STUDENT 189

Providing the Skills and Insight: Training and Storytelling 190

Evaluating Performance: Never Miss a Learning Moment 195

Nurturing Creativity: Fostering Problem Solvers 197

Delegating: Teaching Th em to Fish 198

Mentoring and Coaching: A Leg Up 202

14 LEADING WHEN THINGS GET STICKY 205

Managing Your Peers: From Buddy to Boss 206

Managing Someone Older Th an You: Building Credibility 209

Managing Virtual Teams: Working Together When Apart 212

Leading When Th ings Get Sticky 214

CONCLUSION: GO FORTH 215

Millennial Manager Manifesto 218

ENDNOTES 219

REFERENCES 225

INDEX 229

ABOUT THE AUTHORS 235

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