Manager 3.0

A Millennial's Guide to Rewriting the Rules of Management

 Manager 3.0

Authors: Brad Karsh, Courtney Templin
Pub Date: June 2013
Print Edition: $17.95
Print ISBN: 9780814432891
Page Count: 240
Format: Paper or Softback
e-Book ISBN: 9780814432907

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Press Release


A Millennial’s Guide to Rewriting the Rules of Management

Skill-Building Tools and Gap-Bridging Practices for a New Generation of Business Leaders

They’ve been called Echo Boomers, Gen Y, and the Trophy Generation. To most Traditionalists and Baby Boomers, as well as many Gen Xers, they’re just kids. But in fact, the eldest Millennials are reaching their 30s and are fast becoming a force to reckon with in business. By 2015, based on U.S. Bureau of Labor statistics, Millennials — “kids” born between 1981 and 2000—will actually outnumber Boomers in the workplace. With Generation X too small to fill footprint of retiring Boomers (who are turning 65 at a rate of 10,000 a day), Millennials are beginning to step into management roles.

A management book tailored specifically for our nation’s youngest business leaders, MANAGER 3.0: A Millennial’s Guide to Rewriting the Rules of Management (AMACOM; $17.95 Paperback) aims to help. Written by Brad Karsh, a widely recognized workplace and generational expert, and Courtney Templin, a Millennial and senior manager, this peerless guide gives new and aspiring Millennial managers the insights, strategies, coaching, and positive reinforcement they need to succeed.

Here, to quote Karsh and Templin, are Millennials at a Glance:

Assets: Hopeful, tech-savvy, fast-paced, and collaborative.

Stereotype: Impatient, entitled, spoiled, and disrespectful.

Tagline: Follow your dreams; Do what you love; Work together.

How can Millennials build on their defining strengths and overcome not only their individual shortfalls, but also the perceived negative attributes of their generation? How can they effectively manage a variety of older people—Traditionalists and Boomers who think in terms of hierarchy, along with fiercely independent Gen Xers—not to mention difficult people of all ages?

With MANAGER 3.0, Millennials will develop the skills and confidence to break down the walls between levels and groups of employees. The key, as Karsh and Templin show, is learning how to effectively CONNECT—that is, Communicate, Own it, Navigate, Negotiate, Engage and Empower, Collaborate, and Teach. While exploring each component, readers will find stimulating ideas, reflective exercises, and concrete management practices to help them:

* Clearly establish their expectations, set strong personal and team goals, and give constructive feedback that gets heard.

* Hold themselves accountable for failure.

* Find their way as a leader, discover different styles of working and communicating, and adjust their management approach.

* Work through clashing perspectives, listen critically, and dare to have an opinion while staying open to differences in points of view.

* Get to know employees of all generations as people, express genuine appreciation, provide meaningful rewards, and establish a place in the workplace for fun.

* Make powerful teamwork happen by playing to each member’s strengths, collaborating without accommodating, and knowing when to draw the line and be the boss.

* Nurture creativity, evaluate performance with a priority on learning moments, and mentor their elders with authority and sensitivity.

Packed with examples from companies like Groupon, Southwest Airlines, Zappos, and Google, MANAGEMENT 3.0 goes beyond bridging generation gaps in the workplace. Through gaining awareness of other’s differences and their own, Millennial managers will bring out the best in each generation of workers and forge a path towards fresh and compelling leadership, their way.

About the Authors

Brad Karsh is President and Founder of JB Training Solutions and JobBound, companies dedicated to helping professionals succeed. A workplace and generational expert, he is frequent guest commentator on CNBC, CNN, and The Dr. Phil Show, and has been quoted in The Wall Street Journal, The New York Times, Fortune, and USA Today. Courtney Templin is the Chief Operating Officer at JB Training Solutions, and a Millennial herself. She sits on the board of the Chicago Society for Human Resource Management, where she leads the Emerging Leaders Initiative. Both authors live in Chicago, Illinois.

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