Engaging Government Employees

Motivate and Inspire Your People to Achieve Superior Performance

 Engaging Government Employees

Author: Robert J. Lavigna
Pub Date: July 2013
Print Edition: $24.95
Print ISBN: 9780814432792
Page Count: 288
Format: Hardback

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Table of Contents

Contents

1 The Power of Employee Engagement and What This Book Is About

2 So What Is Employee Engagement, Exactly?

3 Why Engagement Matters: The Business Case for Improving Engagement

4 The Special Case of Public Service and How This Affects Engagement and Efforts to Improve It

5 How Managers Can Respond to the Differences Between the Public and Private Sectors and Improve Engagement

6 Measuring Employee Engagement

7 A Process Model for Measuring and Improving Employee Engagement

8 Steps 1 and 2: Planning and Conducting the Employee-Engagement Survey

9 Step 3: Reporting and Analyzing Survey Results: So What Do All These Numbers Mean?

10 Step 4: Taking Action to Improve Employee Engagement

11 Step 5: Sustaining Higher Levels of Engagement

12 What Public-Sector Organizations Have Actually Done to Improve Engagement

13 The Role of Human Resources

14 Getting Started on the Journey to Improved Employee Engagement

Appendix 1: Action Plan Evaluation Worksheet

Appendix 2: Sample Communication Plan

Notes

Index

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