Engaging Government Employees

Motivate and Inspire Your People to Achieve Superior Performance

 Engaging Government Employees

Author: Robert J. Lavigna
Pub Date: July 2013
Print Edition: $24.95
Print ISBN: 9780814432792
Page Count: 288
Format: Hardback
e-Book ISBN: 9780814432815

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These are tough times for government, for the public servants who deliver government services, and for government managers. Common strategies for ensuring high-quality workplaces are often difficult to implement in government, where the rules of employment are radically different. Limited in their ability to reward good performers, guided by shifting political players, and often lacking clear performance measures, public sector managers face formidable, sometimes disheartening obstacles for improving effectiveness and countering plummeting morale.


Engaging Government Employees provides unique solutions to vexing public sector workforce issues. Author Bob Lavigna has decades of experience managing employees in federal, state, and local government, and in higher education, and is known for rethinking out­dated practices and reenergizing work­places. He applies his insights and strategies to improving government by targeting the one area that most critically impacts performance: employee engagement.


Packed with fresh ideas, real-life examples from government, and data-driven analyses of what works and what doesn’t, Engaging Government Employees delivers a five-step process model for boosting the productivity of your public-sector employees and building positive work environments where people thrive. The book explains how to:

• Understand what engagement really is.

• Measure the current level of engagement in your organization using well-designed and well–conducted surveys.

• Analyze the survey results, focusing on specific areas where engagement is low and needs improvement.

• Form action teams to improve and sustain high levels of engagement.

• Work with HR professionals at every step in the process.


With 85,000 government jurisdictions and agencies—from local police departments to federal policymaking agencies—providing essential services, the public sector is a vast and varied enterprise. By tackling wide­spread morale problems and forging a sense of purpose and connectedness, managers can create engaged workforces capable of deliv­ering the kind of outstanding service that wins over even skeptics.


Robert J. Lavigna has more than 30 years of experience leading public sector human capital management organizations, including positions with the state of Wisconsin, Partnership for Public Service, and the U.S. Government Accountability Office. He currently works as Assistant Vice Chancellor/ Director of HR for the University of Wisconsin–Madison. He lives in Madison, Wisconsin.

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