The Art of Connecting

How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone

The Art of Connecting

Authors: Claire Raines, Lara Ewing
Pub Date: May 2006
Print Edition: $19.95
Print ISBN: 9780814431863
Page Count: 240
Format: Paper or Softback
e-Book ISBN: 9780814429631

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Table of Contents



Chapter 1. Masters of Connection

Terry Gross

Richard and Michele Steckel

Héctor Orcí

The Titanium Rule

The Core Principles

Chapter 1 at a Glance

Chapter 2. The Core Principles

There’s Always a Bridge

Curiosity Is Key

What You Assume Is What You Get

Each Individual Is a Culture

No Strings Attached

Chapter 2 at a Glance

Chapter 3: Pathways to Connection

Clarify Your Intention

Notice Your Own Reactions

Search for Similarities

Use Cues

Experiment and Adjust

Putting It All Together: Lindsay Speaks to the NRA

Chapter 3 at a Glance

Chapter 4: Points of View

Me: First-Person Perspective

You: Second-Person Perspective

Them: Third-Person Perspective

Putting It All Together: A Profile of Nikki Moss

Chapter 4 at a Glance

Chapter 5: Working with Differences in Groups

Opening Your Presentation

Reading Cues in Groups

Helping Diverse Groups Connect

Bridging Disagreement in a Group

Putting It All Together: A Conversation with Jonathan Fox

Chapter 5 at a Glance

Chapter 6: Twenty Questions

Chapter 7: Crossing the Bridge: Three Case Studies

Lynn and the Line Managers

Joe and the New Kid

Michele and the Data Wonks

Chapter 8: Learning Activities

Activity 1. Spectrum of Perspectives

Activity 2. Primary and Secondary Aspects of Diversity

Activity 3. Points of View

Activity 4. Case Study: Converging Networks

Activity 5. Clarify Your Intention

Activity 6. The Titanium Rule

Activity 7. Preclass Interview


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About the Authors"

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