Powerful Phrases for Effective Customer Service
Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Author: Renee Evenson
Pub Date: September 2012
Print Edition: $15.00
Print ISBN: 9780814420324
Page Count: 304
Format: Paper or Softback
e-Book ISBN: 9780814420331
Buy the book:
“As every customer service provider knows from experience, dealing with customers isn’t easy. Powerful Phrases for Effective Customer Service makes a difficult job less stressful and more rewarding.” –Retail Observer
"This book is a must-have for any business dealing with the public." -- Retailing Insight
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