Real Influence

Persuade Without Pushing and Gain Without Giving In

 Real Influence

Authors: Mark Goulston, Dr. John Ullmen
Pub Date: January 2013
Print Edition: $24.95
Print ISBN: 9780814420157
Page Count: 272
Format: Hardback
e-Book ISBN: 9780814420164

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About the Authors

About Mark Goulston and John Ullmen

Mark Goulston, M.D., is a business advisor, executive coach, and psychiatrist renowned for his expertise on getting through to and engaging people in the workplace and beyond. Trained as clinical psychiatrist, he honed his skills as a hostage negotiation trainer for the FBI. He has worked with an impressive list of organizations, including Accenture, AstraZenica, British Airways, Deutsche Bank, ESPN, Federal Express, GE, Goldman Sachs, Hyatt, IBM, Kodak, Merrill Lynch, and Xerox, as well as Pepperdine University and the UCLA School of Management. Prominent in the health community along with the business world, he was named one of “America’s Top Psychiatrists” by The Consumers’ Research Council of America in 2011.

In addition to REAL INFLUENCE: Persuade Without Pushing and Gain Without Giving In (AMACOM 2013), Goulston is the author of the bestselling Just Listen (AMACOM 2009), which has been translated into 14 languages and inspired a PBS special, “Just Listen with Dr. Goulston.” His prior books also include Get Out of Your Own Way and Get Out of Your Own Way at Work. He writes a Tribune syndicated career-advice column, “Solve Anything with Dr. Mark,” and blogs for Fast Company, Huffington Post, and Psychology Today. Sought out for his expertise in the context of business issues and current events, he has been featured in The Wall Street Journal, Harvard Business Review, Fortune, Forbes, Newsweek, Time, The New York Times, and the Los Angeles Times. He has also been interviewed on CNN, Fox News, BBC News, Today, Oprah, NPR, and Oprah Radio.

Dr. Goulston received his B.A. from UC Berkeley and earned his M.D. from Boston University. Before his career in business, he served as a professor at UCLA’s noted Neuropsychiatric Institute for more than 20 years. He lives in Los Angeles with his wife and three children.

John Ullmen, Ph.D., is an internationally acclaimed executive coach, and is on faculty at the UCLA Anderson School of Management, where his course on interpersonal communication was voted by students as one of the “Top 10” experiences in their graduate program. Spanning a wide range of industry leaders, his clients include Apple, Cisco, Deloitte, Disney, Genentech, Frito-Lay, Johnson & Johnson, Merrill Lynch, NASA, Nike, Raytheon, St. Jude Children’s Research Hospital, UBS, Verizon, Yamaha and many others.

In addition to REAL INFLUENCE with Mark Goulston, Ullmen is the coauthor of Don’t Kill the Bosses!: Escaping the Hierarchy Trap with Samuel A. Culbert and a highly-praised series of leadership fables with Melissa Karz, including the titles Who Wins Conflict? The Creative Alternative to Fight or Flight, Invisible Bridges: Building Business Relationships for Results and Which Bird Gets Heard?: How to Have Impact Even in a Flock.

Dr. Ullmen holds a B.S. from the U.S. Air Force Academy, a Master of Public Policy from Harvard University, and a Ph.D. in Organizational Behavior from UCLA. He began his career as an officer in the U.S. Air Force, where he served in a global top-secret intelligence program and later at the U.S. Air Force Academy Center for Character Development. He lives in Los Angeles.

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