What Great Trainers Do

The Ultimate Guide to Delivering Engaging and Effective Learning

 What Great Trainers Do

Authors: Robert Bolton, Dorothy Grover Bolton
Pub Date: December 2015
Print Edition: $45.00
Print ISBN: 9780814420065
Page Count: 304
Format: Hardback
e-Book ISBN: 9780814420072

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Table of Contents



Part I Framework for Training

1. The Challenge of Training

2. Content and Process

3. A Universal Structure for Skill-Building Workshops

Part II Developing a Dynamic Workshop

4. How to Open a Workshop.

5. Using Activities to Engage Participants

6. Debriefing to Reinforce Learning

7. Organizing Your Presentations

8. Creating and Using Flip Charts

9. Creating and Using PowerPoint Slides for Large Groups

10. Fine-Tuning Your Delivery

11. Using Disclaimers to Sidestep Resistance

12. Listening Actively to Stay in Tune with Participants

13. Responding to Questions, Comments, and Objections

14. Making Presentations Interactive.

15. Managing the Tough Moments

16. Demonstrating What You Teach

17. Leading Practices: Dress Rehearsals for the Real Thing

18. Providing In-the-Moment Feedback

19. Evaluating the Workshop

20. Ending the Workshop

Part III The Trainer as Facilitator

21. Understanding Resistance

22. Maintaining a Positive Learning Climate

23. Intervening to Eliminate an Individual's Disruptive Behavior

24. Observing Group Process and Intervening to Improve Its Functioning

Part IV Maturing as a Trainer

25. Redesigning a Troubled Workshop While Teaching It

26. Avoiding Trainer Defensiveness

27. Three Trainer Qualities that Facilitate Learning


Appendix I Course Preparation Worksheets

Appendix II Adapting the Workshop to Fit the Participants

Appendix III Installing the Training Properly


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