AMA Business Boot Camp

Management and Leadership Fundamentals That Will See You Successfully Through Your Career

 AMA Business Boot Camp

Author: Edward Reilly
Pub Date: December 2012
Print Edition: $25.00
Print ISBN: 9780814420010
Page Count: 240
Format: Hardback
e-Book ISBN: 9780814431658

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Table of Contents

Contents

Acknowledgments ix

Preface xi

A Guide to Using This Book xiii

SECTION 1: ESSENTIAL MANAGEMENT SKILLS 1

CHAPTER 1: BASIC MANAGEMENT 3

The Roles of Manager 3

Creating the Right Environment 6

The Nature of Decision Making 7

Characteristics of a Healthy Workplace 7

Effective Communication: Honing the Key Skill 8

The Content of Business Communication 9

Communication Process 10

Questioning Styles 12

Elements of Communication 14

Purposeful Communication—The Skill in Service 17

Using Communication to Manage Up 17

Communicating Organizational Goals 18

Running Effective Meetings 18

CHAPTER 2: PERFORMANCE MANAGEMENT 25

The Process of Managing 25

Tools of Managing 31

Fundamentals of Motivation 32

Herzberg’s Model 33

Countering Workplace Dissatisfaction 36

Uncovering Employees’ Motivators 39

Delegation for Growth and Development 40

Two-Way Benefits of Delegating 40

The Process of Delegating 42

When to Delegate—and When Not To 44

Coaching to Boost Performance 45

Occasions for Coaching 46

The Process of Coaching 47

The Mechanics of Coaching 47

CHAPTER 3: MANGING STAFF CHANGES 53

Dealing with Change 53

Reasons for Hiring 55

Right Fit 55

Fluctuating Economy 57

Variable Skill Levels 59

Loyalty and Commitment 59

Outsourcing 60

Personnel Expectations 61

The Hiring Process—Recruiting 64

The Hiring Process—Interviewing 72

General Competency 74

Job-Specific Competency 76

Interview Format 85

Active Listening 87

Selection Guidelines 88

CHAPTER 4: MANAGING PROJECTS 91

The Triple Constraints 92

The Project Team 94

Project Flow 94

Differentiating Operations from Projects 96

Initiating a Project 97

Planning a Project 109

Executing a Project 123

Completing a Project 130

Case Study 1: Moderate Complexity Project 132

Case Study 2: High-Risk Project 133

Section I Action Items 137

SECTION II: SENIOR MANAGEMENT SKILLS 139

CHAPTER 5: STRATEGIC THINKING 141

Why Managers Need to Think Strategically 141

A Strategic Frame of Reference 143

Elements of the Strategic Frame of Reference 145

Understanding the Operational Mission 149

The Anatomy of a Strategic Vision 153

Understanding Customer Sensitivities 153

Creating a Strategic Advantage 155

Making the Vision a Reality 159

CHAPTER 6: LEADERSHIP 163

Leadership Self-Assessment 164

Behavior of a Leader 167

Measures of Success 174

Leveraging Your Leadership Style 176

Leadership Image 181

Building Power and Influence 184

Assessment #1: Your Power Potential 185

Assessment #2: Your Power Profile 187

Assessment #3: Group Leadership Qualities 188

Influence 190

Enlightened Office Politics 192

Motivating Difficult People 202

The Staller 202

The Emotional Hothead 202

The Complainer 202

The Backstabber 203

Ms. or Mr. Perfect 203

Section II Action Items 208

Appendix A: Self-Assessment on Comfort Level with Delegation 211

Appendix B: Coaching Planning Worksheet 213

Appendix C: Project Management Planning Template 215

Glossary 219

Index 223

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