High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce

 High-Tech, High-Touch Customer Service

Author: Micah Solomon
Pub Date: May 2012
Print Edition: $23.00
Print ISBN: 9780814417904
Page Count: 208
Format: Hardback
e-Book ISBN: 9780814417911

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Review Quotes

"..a must-read for any business leader. And, fortunately, the content is grounded in decades of experience and proven methodology." --Examiner.com

“I’ve never told folks who read our blog that you have to do something…But this time, I’m telling you. You need to read the book." --CPI blog

"I hope companies pick up this book and implement its ideas right away! If done right, companies can easily have customers for life." --Portland Book Review

"...for anyone in business seeking to provide great customer service. The lessons can be applied to the business practices of a mom-and-pop shop or a billion dollar corporation.” --StellaService

"The book is a must-read for any business leader. And, fortunately, the content is grounded in decades of experience and proven methodology.” --Eric Jacobson on Management and Leadership

“Micah's new book is right up my alley! …This book was fantastic…” --It is Alive in the Lab

“…presents all sorts of practical advice (and real world examples) to organizations on how to adapt to the new balance of power that social media presents.” --CIO Digest

Small Business Trends 10 Best Strategy Books 2013

“This book is IDEAL for business owners who sell to consumers…you will find examples and lessons galore.” --Small Business Trends

“Solomon has written a book that touches on all of the major issues surrounding customer service.” --Suite101.com

“…the seminal work about how to handle your customers in this social media marketing high-tech, high-touch world.” --IConnect007

"...reminds us that genuine customer service isn’t an afterthought… It is a continuing approach to meeting customers’ changing needs on an ongoing basis." --Inland Business Journal

“…easy-to-read format that blends clear and practical solutions, written intelligently in a style that is relaxed and personal (and often quite funny)." --FastForward Income

“Micah offers us a view into the client’s paradigm TODAY, and reveals how to deliver world class customer service.” --PM Knowledge Transfer

“…must-read for any business leader…the content content is grounded in decades of experience and proven methodology." --Eric Jacobson On Management And Leadership

“…great read for anyone looking to design and deliver better customer experiences with the help of technology." --ReviewPro

“This 5-star book is eye-opening, entertaining, and above all, emphatically practical…for anyone in business striving…to keep up with technology and to keep their customers.” --Clark’s Eye-on-Books

“…should be read by all business executives…an important book about the negative impact social media has had on the business world.” --Blogcritics

“..extremely valuable to all entrepreneurs, information marketers and business owners to think about, today more than ever.” --Greg Rollett, Rockstar Lifestyle Design

“…will transform your thinking, your goals and vision, your approach to customer service, and your entire company culture into one that builds and sustains high-touch customer service…” --BlogBusinessWorld.com

“Sharp, witty and full of practical tools and examples, his text is a fine blend of entertaining read and things I can start doing Monday morning…” --Independent Agent

“…cogent and clear primer for business owners leery of social media, featuring clear, organized takeaways and a firm, encouraging tone." --Publishers Weekly

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