The Complete Guide to Conflict Resolution in the Workplace

The Complete Guide to Conflict Resolution in the Workplace

Authors: Marick F. Masters, Robert R. Albright
Pub Date: May 2002
Print Edition: $39.95
Print ISBN: 9780814417188
Page Count: 368
Format: Paper or Softback

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Table of Contents

"Acknowledgements

Introduction

Part I: A Systems Model of Workplace Conflict

Chapter 1: Resolving Workplace Conflict: An Overview

Chapter 2: Diagnosing and Measuring Conflict

Part II: Negotiating Approaches to Conflict Resolution

Chapter 3: The Essentials of Negotiation

Chapter 4: Employee Involvement

Chapter 5: The Union Partnership

Part III: Third Party Dispute Resolution

Chapter 6: Facilitative Techniques

Chapter 7: Mediation

Chapter 8: Arbitration

Chapter 9: Potpourri

Part IV: Special Topics

Chapter 10: Workplace Violence

Chapter 11: Conflict Resolution and EEO

Chapter 12: International Comparisons

Part V: Design, Implementation, and Development

Chapter 13: Design the Conflict Resolution Systems

Chapter 14: Implementation Model

Chapter 15: Employee CR Development

Part VI: Conclusion

Chapter 16: Summary Points and Master Checklists

Exercises

Cases

Sources

Notes

References

Index"

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