The Complete Guide to Conflict Resolution in the Workplace

The Complete Guide to Conflict Resolution in the Workplace

Authors: Marick F. Masters, Robert R. Albright
Pub Date: May 2002
Print Edition: $39.95
Print ISBN: 9780814417188
Page Count: 368
Format: Paper or Softback

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Overview

How to design a complete conflict resolution system and develop the skills to implement it.

"People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.

But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.

This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:

* an overview of workplace conflict

* diagnostic tools for measuring it

* techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."

About the Authors

Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.

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