What to Say to a Porcupine

20 Humorous Tales That Get to the Heart of Great Customer Service

 What to Say to a Porcupine

Author: Richard S. Gallagher
Pub Date: June 2008
Print Edition: $12.95
Print ISBN: 9780814416792
Page Count: 128
Format: Paper or Softback
e-Book ISBN: 9780814410561

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Review Quotes

"With a fairly high chuckles-to-learning ratio, Porcupine is easily one of the more charming business books out there at the moment." --Think Customers: The 1to1 Blog from 1to1 Magazine (http://www.1to1media.com/weblog/)

“This book is great for any company that needs a little kick-start or even a reminder of how customer service should be like. It's thought-provoking in a very interesting way.” -- 1-800-CEO-Read Blog (http://800ceoread.com/blog/)

"It is... an easy-to-read teaching vehicle about building profitable relationships with the people who are most important to everyone in your business: your customers." --Inland Empire Business Journal

"It succeeds in making basic customer service principles fun, instead of didactic, and the discussion questions at the end of each chapter provide a good jumping-off point at staff meetings." --Dance Retailer News

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