The Behavioral Advantage

What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena

The Behavioral Advantage

Authors: Terry R. Bacon, David G. Pugh
Pub Date: May 2004
Print Edition: $25.00
Print ISBN: 9780814416709
Page Count: 320
Format: Paper or Softback

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Overview

Dealing business-to-business? You need to be on your best behavior.

"In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through ""behavioral differentiation"" -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiation to the business-to-business arena.

The best B2B companies depend on a multifront approach to business interaction, and The Behavioral Advantage reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop a carefully plotted opening game, with all internal values, policies, practices, and behaviors fully aligned. A smart and efficient middle game lets the company build and strengthen its position, and the endgame assures victory and lays the groundwork for future business.

Just as individual customers do, B2B customers remember those companies whose behavior consistently and significantly outshines even strong competitors. These firms create a lasting advantage -- and reap the profits that come with it."

About the Authors

Terry R. Bacon and David G. Pugh (Durango, CO) are cofounders of the Lore Institute, a professional development and corporate education company. They are the coauthors of Winning Behavior. Bacon is also the author of Selling to Major Accounts and dozens of other books, articles, and papers.

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