Improving the Performance of Government Employees
A Manager's Guide
Author: Stewart Liff
Pub Date: February 2011
Print Edition: $27.95
Print ISBN: 9780814416228
Page Count: 240
e-Book ISBN: 9780814416235
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With the economy in rough straits, government agencies are finally being held accountable for results, both by powerful legislation and by public demand and scrutiny. But whipping your department into shape won’t happen overnight, and you’ll need powerful tools and expert advice to start the transformation. Thankfully, Stewart Liff, the leading expert on government employment and human resources issues, has created this practical guide to show you how to find motivation where there was none; streamline ungainly processes; eliminate wastes of time, money, and effort; and achieve the kind of results usually reserved for cream-of-the-crop private-sector organizations.
The author shows how to analyze your agency or department’s functions across six interconnected systems that encompass people, processes, structures, technology, and more, and shares his renowned Performance Dashboard and Balanced Scorecard metrics for quantifying results, identifying opportunities, and driving sustained excellence—all without missing a minute of serving your clients and constituents.
From recruiting and deploying top talent to rewarding and recognizing high performers, from eliminating redundancies to handling performance challenges and problems, Improving the Performance of Government Employees will help you redefine and recast your organization with an eye toward proactive service and growth while making your department an energizing and positive place to work.
Praise for Stewart Liff’s Managing Government Employees:
“An extraordinarily credible endeavor.…a ‘must-read’ for those contemplating entering management.” — Graziadio Business Report
“Provides many great tactics, case studies, and stories that debunk common perceptions that government managers have of the government’s personnel system. . . . Required reading for all supervisors in government.” — GovLeaders.org
Praise for Stewart Liff’s The Complete Guide to Hiring and Firing Government Employees:
“Liff’s new book tosses aside the typical esoteric discourse on civil service reform and hunkers down into the weeds of current law to help managers figure out how to hire the best workers and get rid of the worst, now — not in some utopian, imaginary world of the future.” — Government Executive
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