Improving the Performance of Government Employees

A Manager's Guide

 Improving the Performance of Government Employees

Author: Stewart Liff
Pub Date: February 2011
Print Edition: $27.95
Print ISBN: 9780814416228
Page Count: 240
Format: Hardback
e-Book ISBN: 9780814416235

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Overview

The key to achieving maximum performance from every government employee.

With public scrutiny intensifying every day, optimizing the performance of government employees and departments is more critical than ever before. And just as in the private sector, the key for managers is to understand how different management systems perform individually and interact with one another. This book examines the roles and challenges of structural and technical systems, information and decision-making processes, rewards systems, and human capital management, and shows managers how to:

• Deliver clear and consistent messages to all employees

• Position employees and units to provide the best possible service to the public

• Hold them accountable through clear expectations and measurable goals

• Work with a strong leadership team to maintain, adjust, and improve all procedures

Liff devotes a chapter to each system and discusses its impact on overall performance as well as how to work proactively and innovatively to implement changes that will make a big difference. Including real-world government case studies demonstrating dramatic change, the book is both an inspiration and a blueprint for substantial improvement within every facet of government work.

About the Author

STEWART LIFF began his career with the federal government in 1974. He is a winner of the President’s Council on Management Improvement Award and the Presidential Rank Award for Meritorious Service. His books include Managing Government Employees (978-0-8144-0887-2).

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